Senior Manager - Quality, Regulatory, & Education

Delivering an exceptional infusion experience, everywhere. Delivering on our unyielding commitment, always.

Naven Health is a nationwide home infusion nursing network and clinical platform focused on delivering specialized, truly exceptional infusion care. With over 1,600 team members, including over 1,500 nurses, we are a company aligned to the values of the nurses at our center – to provide an exceptional infusion experience, everywhere. Naven Health delivers home infusion services for a broad range of specialized therapies, as well as clinical trial services and special programs for pharmaceutical manufacturers. Joining the Naven Health team means being a part of a dynamic and growing organization that is dedicated to our customers, our teammates, and the patients we serve.

Job Description Summary:

The Senior Manager, Quality, Regulatory, and Education provides leadership for Naven Health’s Quality Management, Regulatory Compliance, Risk Management, and Clinical Education programs. This role is responsible for designing, implementing, and sustaining enterprise-wide programs that ensure patient safety, regulatory readiness, accreditation compliance, and clinical competency across the nursing network.This leader integrates quality, regulatory, and education strategies to support clinical excellence, patient-centered care, workforce development, and organizational performance. The role collaborates closely with Nursing Operations, Clinical Leadership, Pharmacy Partners, and Executive Leadership to embed quality and regulatory standards into daily practice while advancing professional development and continuous learning.

Job Description: ​

Job Responsibilities (listed in order of importance and/or time spent)

• Provide leadership and oversight for the enterprise Quality Management Program, including patient safety, performance improvement, risk management, and patient/payer/referral source satisfaction.

• Oversee Quality, Safety, Clinical Excellence, and Regulatory committees, ensuring effective governance, reporting, and follow-through on action plans.

• Assist with developing, monitoring, and reporting of quality metrics, dashboards, and performance indicators that reflect organizational outcomes and regulatory expectations.

• Oversee root cause analyses, trend reviews, corrective action plans, and follow-up for adverse events, near misses, and patient safety concerns.

• Ensure ongoing survey readiness for accreditation and regulatory surveys (e.g., Joint Commission, state licensure, customer audits).

• Review and update policies, procedures, and clinical practices to ensure they meet all applicable federal, state, and accrediting body requirements.

• Oversee correspondence, submissions, and follow-up with accrediting organizations and regulatory agencies.

• Maintain oversight of Home Health Agency administrative responsibilities where applicable, ensuring compliance with state licensure regulations.

• Provide oversight of clinical education, orientation, ongoing competency, and professional development programs across the organization.

• Ensure education programs align with regulatory requirements, accreditation standards, evidence-based practice, and nurse learning principles.

• Directly or indirectly manage Quality Nurses, Educational Specialists, and other assigned team members; provide coaching, performance management, and professional development.

• Communicate effectively with executive leadership regarding risk, compliance, quality outcomes, and workforce readiness.

• Lead change management initiatives that support clinical excellence, scalability, and sustainable growth.

• Partner with Nursing Operations and cross-functional leaders and customers to integrate quality, regulatory, and education priorities into operational workflows.

Supervisory Responsibilities

Does this position have supervisory responsibilities?(i.e., hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.) Yes     X  

Basic Education and/or Experience Requirements

• Active, unrestricted Registered Nurse (RN) license.

• Require a minimum of 5 years of experience across Quality, Regulatory, Risk Management, and Clinical Education within a healthcare setting.

• Require a minimum of 3 years of management experience, with at least 1 year including team oversight and program development.

Basic Qualifications 

• Ability to analyze data, identify trends, and translate insights into actionable strategies.

• Strong knowledge of Joint Commission and applicable federal and state regulatory standards.

• Excellent verbal, written, and presentation communication skills.

• Proficiency with data tracking, dashboards, and performance reporting tools.

• Skilled in change management, cross-functional collaboration, and influencing at all organizational levels.

• Proven ability to design and lead quality improvement, risk management, and education programs.

• Physical Demand Requirements

• Primarily office-based with extended computer use.

Travel Requirements:  (if required)

• Up to 25–50% travel as required to support operations, surveys, and program implementation.

Preferred Qualifications & Interests (PQIs)

• Bachelor’s or Master’s degree in Nursing or related field 

• Demonstrated experience participating in at least one successful accreditation or regulatory survey cycle.

• Advance Certification such as CRNI, CPHQ, preferred

This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties. 

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $97,113.10-$161,862.67

Benefits:

-Medical, Dental, & Vision Insurance

-Paid Time off

-Bonding Time Off

-401K Retirement Savings Plan with Company Match

-HSA Company Match

-Flexible Spending Accounts

-Tuition Reimbursement

-myFlexPay

-Family Support

-Mental Health Services

-Company Paid Life Insurance

-Award/Recognition Programs

Naven Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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