Senior Manager - Quality, Regulatory, & Education

Delivering an exceptional infusion experience, everywhere. Delivering on our unyielding commitment, always.

Naven Health is a nationwide home infusion nursing network and clinical platform focused on delivering specialized, truly exceptional infusion care. With over 1,600 team members, including over 1,500 nurses, we are a company aligned to the values of the nurses at our center – to provide an exceptional infusion experience, everywhere. Naven Health delivers home infusion services for a broad range of specialized therapies, as well as clinical trial services and special programs for pharmaceutical manufacturers. Joining the Naven Health team means being a part of a dynamic and growing organization that is dedicated to our customers, our teammates, and the patients we serve.

Job Description Summary:

The Senior Manager, Naven health Regulatory and Quality shall have oversight responsibility for designing, implementing, and overseeing programs related to patient safety, quality monitoring, performance improvement, patient/payer/referral source satisfaction, identification and management of potential and actual risks. This individual shall have oversight responsibility for insuring policies and procedures meet all requirements of relevant accreditation organizations, regulatory agencies and applicable standards of care. Oversees all Risk Management processes to insure appropriate and timely reporting, assessment and management of potential and actual risk situations. Performs related duties as required. Collaborates, coordinates and communicates with departments across the organization with emphasis on integrating the Quality Management Program into all applicable activities. Oversee and manages the Quality Department and all Quality Nurses reporting directly to the Senior Manager of Quality and Regulatory.

Job Description: ​

Job Responsibilities (listed in order of importance and/or time spent)

• Provides leadership, oversight and support for the organizational-wide Quality Management Programs, including patient safety, risk management, performance improvement, patient/payer/referral source satisfaction.

• Coordinates and oversee the Naven Quality Management Committee and Naven Safety Committee

• Ensures ongoing education and communication to the Naven Quality Oversight Management Committee, departmental leaders, and staff related to accreditation and regulatory requirements, methods, and tools to reduce risks and promote ongoing quality management throughout the organization.

• Oversees the development, review, revision and implementation of policies and procedures to ensure compliance with accreditation standards, regulatory agencies, and applicable standards of care, risk management and quality management for Naven Health

• Oversees the development, data collection and reporting of uniform and integrated measurement systems that support the Naven Quality Management Program.

• Oversees the development, review, revision and implementation of policies and procedures to insure compliance with accreditation standards, regulatory agencies, and applicable standards of care, risk management and quality management.

• Oversees the development, data collection and reporting of uniform and integrated measurement systems that support the Naven Quality Management Program.

• Oversees correspondence with accrediting organizations and regulatory agencies as appropriate.

• Oversees the development and ongoing performance measurement, assessment and improvement of patient care processes and collaborates with the Naven Quality Oversight Management Committee in identifying process and outcome indicators that effectively measure the quality of patient care services and reflect organizational performance.

• Monitors the effectiveness of information systems and data management processes supporting the measurement and assessment of major processes and improvement activities.

• Oversees the effective implementation of the organization wide Naven Quality Management Program, including an annual review of the effectiveness of the Program.

• Oversees the effective implementation of the organization wide Quality Management Program, including an annual review of the effectiveness of the Program.

• Oversees an organization wide risk management program to assure the integration of risk management activities into ongoing organizational quality management activities.

• Oversees organizational activities related to patient safety, error reduction and infection control

• Oversees activities to assure compliance with and maintenance of operational readiness for accrediting organization and regulatory authority inspections or surveys

• Oversees risk management activities, including review of trends, assessment of potential risks, review of actual events, completion of root cause analysis and corrective action plans as appropriate.

• Supervisory Responsibilities: i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.

Home Health Administrator

• The administrator, or alternate on their behalf, is available at all times during operating hours and participates in all activities relevant to the professional services furnished

• The overall operation and services of the home health agency. Organizes and directs the home health agency’s ongoing functions

• Maintains ongoing liaison among the governing body/professional advisory board and

• the personnel

• In collaboration with the VP and DON of Nursing Operations employs qualified personnel and ensures adequate personnel education and

• evaluation

• Plans overall development and administration of the Agency as set forth in the State

• Licensure Regulations under the direction of the Quality Management Oversight Committee and the Professional Advisory Board/ Committee.

• Interprets and transmits policy to the Quality Management Oversight Committee,

• Professional Advisory Board/Committee, and supervisory staff to ensure compliance with policies

• Develops standards and methods of measurement of Agency activity and coordinates the annual program evaluation

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

Yes       X

Basic Education and/or Experience Requirements

• A licensed Registered Nurse (RN) with a minimum of 5 years of experience in quality, safety or risk management activities.

• A minimum of 5 years of experience in a management role, preferably in a healthcare related field, including program development and supervision of a team.

• A minimum of 2 years of leadership experience with oversight of specific programs such as risk management, performance improvement, or clinical management programs.

• Participation in at least one successful healthcare related accreditation cycle.

• Familiarity with Joint Commission and other infusion or specialty pharmacy and applicable regulatory agency standards.

Basic Qualifications

• Excellent verbal and written communication skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

• Ability to build a lead a team of employees to develop and achieve specific goals

• Ability to use spreadsheets, use databases, track and trend network defined data.

• Participation in professional organizations related to healthcare, risk management or quality management.

Physical Demand Requirements

• Office duty

Travel Requirements:  (if required)

• Up to 50% travel

Preferred Qualifications & Interests (PQIs)

N/A

This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $97,113.10-$161,862.67

Benefits:

-Medical, Dental, & Vision Insurance

-Paid Time off

-Bonding Time Off

-401K Retirement Savings Plan with Company Match

-HSA Company Match

-Flexible Spending Accounts

-Tuition Reimbursement

-myFlexPay

-Family Support

-Mental Health Services

-Company Paid Life Insurance

-Award/Recognition Programs

Naven Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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