Senior Manager-Data Science (New York, NY)

American ExpressNew York, NY

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

About the Team:

The Global Servicing Decision Science (GSDS) team is the Decision Science engine for Global Servicing, bringing together advanced analytics, data science, AI/GenAI, and decisioning to transform servicing experiences, empower colleagues, and enable intelligent operations. GSDS serves as a centralized Decision Science Center of Excellence, partnering across Product/Capabilities, Control Management, Strategy, Operations, Technology, and enterprise analytics and data science teams.

GSDS builds and scales servicing intelligence across Global Servicing-from predictive and proactive servicing, personalization, next-best-action and journey orchestration to conversational AI, agent assist, AI-powered coaching, conduct and quality monitoring, and complaint and dispute intelligence. Our mandate is to build durable, production-ready capabilities that continuously improve decisions through prediction, recommendation, optimization, experimentation, and learning.

How will you make an impact in this role?

As a Senior Manager, you will lead end-to-end Decision Science work that helps build the next generation of servicing intelligence at American Express. You will translate complex customer, colleague, and operational challenges into analytical strategies, models, experiments, and scalable AI-driven solutions, partnering across business and Technology teams to move capabilities from concept through implementation and optimization.

This role combines hands-on technical leadership with strong business problem solving. You will help advance modern capabilities-including Agentic AI, transformer-based recommendation systems, and Conversational AI-while guiding project teams, influencing partners, and ensuring solutions deliver measurable customer and business outcomes.

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FAQs About Senior Manager-Data Science (New York, NY) Jobs at American Express

What is the work location for this position at American Express?

This job at American Express is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at American Express?

Employer has not shared pay details for this role.

What employment applies to this position at American Express?

American Express lists this role as a Full-time position.

What experience level is required for this role at American Express?

American Express is looking for a candidate with "Director" experience level.

What benefits are offered by American Express for this role?

American Express offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at American Express?

You can apply for this role at American Express either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.