Senior Manager I, Sales Operations
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Overview
Job Description
At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.
Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.
Position Overview
Responsible for leading all sales support functions within the Western Hemisphere HT&I business, driving excellence, efficiency, and a superior customer experience. This role enhances the productivity and effectiveness of the sales organization by optimizing processes, tools, and analytics, and by fostering strong cross-functional collaboration that supports every stage of the quote-to-order cycle.
Key Responsibilities:
Sales Support Leadership
Manage all WH HT&I sales support functions, including Inside Sales, Applications Engineering, and Sales Support Specialists.
Ensure all the sales support roles deliver exceptional internal and external customer service.
Develop and execute training and development plans to build capability, engagement, and career growth across all sales support roles.
Partner with Planning, Manufacturing, Operations, Product Management, and Commercial Process teams to align on sales strategies, priorities, and process improvements.
Lead internal initiatives focused on improving the customer experience throughout the quote-to-order process.
Sales Process & Efficiency
Oversee all quote-to-order activities for HT&I products and services, ensuring timely, accurate, and compliant execution.
Collaborate with Commercial Process and Regional Sales leadership to optimize and standardize end-to-end sales processes.
Drive process consistency, accountability, and best practice adoption across the sales organization.
Lead and manage commercial and contract reviews in accordance with company policy, ensuring compliance and governance.
Recommend and implement tools, templates, and reporting improvements to enhance sales productivity and improve customer experience.
Sales Systems & Data Management
Ensure Salesforce data accuracy and compliance within the sales support functions to support reliable forecasting, pipeline visibility, and metric reporting.
Track and report key performance indicators (quote turnaround, PO conversion, case resolution, etc.) and address performance gaps.
Deliver monthly commercial performance reports to sales leadership, providing actionable insights.
Lead the monthly forecasting review with to ensure accuracy and consistency across all regions.
Analyze sales data to identify trends and support business decisions that drive growth, efficiency, and profitability.
Customer Support & Compliance
Ensure compliance with customer-specific requirements and specifications from quote through order fulfillment.
Support sales and management teams with customer requests, proposals, meetings, and negotiations as needed.
Qualifications:
Bachelor's degree in Business, Marketing, or related field.
7+ years of experience in commercial operations, sales support, or process improvement within a sales-driven organization.
Strong understanding of sales processes, quoting systems, and CRM tools (Salesforce preferred).
Excellent analytical, organizational, and process management skills.
Customer-focused mindset with a passion for efficiency and excellence.
Experience supporting technical or engineered products preferred.
Travel Requirement: Up to 25%, including international travel
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Submit 10x as many applications with less effort than one manual application.