Senior Manager of Compliance & Onboarding

About the job

This role profile is a blend of both the job description and person specification and clearly demonstrates the relationship between specific tasks and personal attributes. It is not exhaustive but is intended to give an overview of the role which will naturally change from time to time in line with business requirements.

Company Description

Favorite Healthcare Staffing is the nation’s premier provider of healthcare professionals, offering a full range of per diem, allied health, contract, travel assignments, as well as permanent placement opportunities. Favorite continues to set the industry standard for quality, service, and integrity in healthcare staffing and services.

What makes Favorite Healthcare Staffing unique? The answer is simple —our people.From the commitment to our communities to our “work hard play hard” mentality, it’s our people who define who we are.

Position Details:

Compliance & Credentialing Oversight

• Ensure credentialing and onboarding activities meet regulatory standards, including TJC, federal, state, and client-specific requirements  
• Manage the credentialing process, including licensure verification, background checks, and documentation compliance  
• Maintain and follow established credentialing policies, checklists, and standard operating procedures (SOPs)  
• Support audit readiness activities, including documentation preparation and participation in internal and external reviews  
• Serve as a resource for compliance-related questions within the team  

Operational Management

• Oversee daily operations of onboarding and credentialing functions to ensure accuracy and timeliness  
• Set team priorities and ensure alignment with departmental goals  
• Monitor workflows, capacity, and turnaround times to maintain service levels  
• Ensure accurate data entry and tracking across systems  
• Address escalations and resolve operational issues in a timely manner

Process Improvement

• Identify opportunities to improve workflows and reduce inefficiencies  
• Support implementation of process improvements, system updates, and automation efforts  
• Participate in cross-functional initiatives to enhance operational effectiveness  
• Follow and promote best practices to improve consistency and quality  

Team Leadership & Development

• Supervise and support team members, including onboarding, training, and performance management  
• Foster a collaborative and accountable team environment  
• Provide regular coaching, feedback, and performance discussions  
• Conduct 1:1 meetings and assist in performance evaluations  
• Communicate priorities, updates, and expectations clearly to the team  

Performance Tracking & Reporting

• Monitor key performance indicators (KPIs) such as turnaround times, quality, and service levels  
• Maintain reports and provide updates on team performance  
• Use data to identify trends and areas for improvement  
• Escalate risks or compliance concerns to leadership as needed  

Cross-Functional Collaboration

• Partner with internal teams (Sales, Recruiting, HR, Finance, IT) to support onboarding and credentialing needs  
• Communicate effectively with stakeholders to ensure a smooth onboarding experience  
• Support coordination between teams to resolve issues and improve processes  

Resource & Workflow Management

• Assist in managing team workload and staffing needs  
• Support productivity tracking and efficient use of resources  
• Contribute to workforce planning and scheduling  

Vendor Coordination

• Support relationships with external vendors involved in credentialing and onboarding  
• Monitor vendor performance and escalate issues when necessary  
• Assist in ensuring vendors meet compliance and service expectations  

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Applicants must be able to show proof that they are legally eligible to work in the United States. Favorite Healthcare Staffing, LLC is an equal opportunity employer and does not make hiring decisions based on race, color, religion, gender or other protected classes.