Senior Manager Of Customer Service (Aerospace Manufacturing)
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Overview
Job Description
Established in 1969, TAT Technologies ("TAT") is a fast-growing profitable provider of aerospace thermal management, power and actuation products and repair services. TAT is a strategic global partner to leading players in the aerospace industry and specializes in providing innovative commercial, defense, OEM and repair/overhaul solutions. Our experience, flexibility, and commitment to meeting customer's requirements have positioned us to be a trusted partner to some of the world's leading aircraft manufacturers, OEM's, airlines, MRO's, air forces and defense organizations. TAT employs more than 600 employees' worldwide, with facilities in the US and Israel.
TAT Technologies Tulsa Site is recognized as a world leader in the Aerospace Industry. As the premier choice for Heat Transfer manufacturing and MRO, we provide high value alternatives to Commercial, Regional, and Rotary Aircraft customers worldwide. TAT Technologies Tulsa Site is also a premier in the Defense Industry and a preferred choice for Heat Transfer new manufacturing and MRO offering value solutions for our Military customers globally.
We are seeking a dynamic, results-oriented Senior Manager of Customer Service to lead and optimize our customer support operations. The ideal candidate will have a proven track record in customer service leadership, strategic thinking, and team development. This role is crucial for ensuring an exceptional customer experience across all touchpoints and leading a team of customer service professionals to meet and exceed service targets.
As Senior Manager of Customer Service, you will be responsible for overseeing the day-to-day operations of the customer service department, managing team performance, developing strategies to improve customer satisfaction, and collaborating with other departments to resolve complex issues. You will also be expected to drive initiatives for continuous improvement and help build a customer-centric culture within the organization.
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