Senior Operations Manager, Facilities Management

Pleasant Valley CorporationAkron, OH

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

Sr. National Account Operations Manager

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

An exceptional culture and positive work environment
Competitive earnings
Comprehensive benefits
Personal recognition
Individual development opportunities
A clear path for career advancement!

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Shift	M-F \| 8:30a – 5:00p
Work Location	Onsite – Akron, OH
Division	Facilities Management
Team	National Accounts
Reports To	Vice President, Facilities Management

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Job Purpose

The Sr. National Account Operations Manager is responsible for leading and overseeing operations for assigned national accounts, ensuring facility maintenance needs are addressed and resolved in a timely, cost-effective manner. This role leads operational teams, drives service excellence, strengthens customer and vendor relationships, and ensures consistent achievement of service, financial, and operational objectives across assigned accounts.

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Responsibilities

Account Operations: Lead the workflow and performance of operations teams supporting assigned national accounts, ensuring high-quality service, client objectives, and service-level KPIs are consistently achieved.
Financial & Strategic Performance: Manage $10M–$40M in account revenue, with typical responsibility of $15M–$20M across seven to ten national accounts, while achieving sales growth, profitability, and strategic objectives.
Client & Vendor Management: Build and maintain strong client and vendor relationships, oversee escalations and work orders, review subcontractor bids, resolve pricing discrepancies, and authorize work orders up to $100,000 within established guidelines.
Service & Process Improvement: Monitor account workflows and performance metrics, identify service gaps and opportunities for improvement, and provide clients with recommendations, industry trends, and strategies to improve facility management processes and expenditures.
Team Leadership & Development: Train, coach, and support team members; lead regular team meetings and team-building activities; and oversee operational projects and work orders from initiation through completion as needed.

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Requirements

Experience & Education: 7–9 years of related experience with a Bachelor's degree in Business Administration preferred, or 9–11 years of related experience without a degree.
Facilities Management: At least 7 years of experience resolving client issues within a commercial facilities management or property management environment.
Customer Service Leadership: Demonstrated success leading a telephone-based customer service operation and managing client needs effectively.
Technical & Computer Skills: Strong computer skills, including CRM software, data entry, scheduling, and reporting, with a strong working knowledge of commercial construction and general trades.
Problem-Solving: Proven ability to analyze complex, large-scope problems, develop effective solutions, and implement strategies to achieve successful outcomes.

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Do YOU have these qualities?

Apply now to explore a fulfilling career with Pleasant Valley Corporation!

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FAQs About Senior Operations Manager, Facilities Management Jobs at Pleasant Valley Corporation

What is the work location for this position at Pleasant Valley Corporation?

This job at Pleasant Valley Corporation is located in Akron, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Pleasant Valley Corporation?

Employer has not shared pay details for this role.

What employment applies to this position at Pleasant Valley Corporation?

Pleasant Valley Corporation lists this role as a Full-time position.

What experience level is required for this role at Pleasant Valley Corporation?

Pleasant Valley Corporation is looking for a candidate with "Director" experience level.

What benefits are offered by Pleasant Valley Corporation for this role?

Pleasant Valley Corporation offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Pleasant Valley Corporation?

You can apply for this role at Pleasant Valley Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.