Senior Personal Banker - Multiple Locations

Objectives of this Role

Engage with customers and establish rapport that builds stronger relationshipAssist team in achieving branch goalsProvide excellent customer serviceRemain flexible to accommodate branch staffing needsWork independently and manage their timeFollow policies and procedures, maintain accuracyFollow through on daily, weekly and monthly tasksContribute to branch meetings and culture

Essential Functions

Promote products and services based on customer's needs: Understand each customer's financial goals and provide consultative advice to help them achieve their goals; go beyond basic transactional interactions to derive complete solutions tailored to each customer's unique situation. Banker will be responsible for assisting with account opening and account maintenance for consumer and business customers including completion of consumer loan applications and closings.Understanding of digital systems and its functionality: Support and promote digital banking with knowledge of all online and app-based banking solutions, online/mobile banking setup, login, and password resets while offering advice in using various digital solutions like bill pay, mobile deposit, alerts, online transfers, payments, etc.Teller transaction processing: Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies and answering questions. Maintain and balance cash drawers and reconcile discrepancies. Teller will be responsible for assisting with account maintenance including completion of credit card applications.In-bound and out-bound call handling: Be proactive, using contact management methodology to build relationships over time, identifying opportunities for expanding customer relationships, making next-best product recommendations, and solving issues or problems before they arise.

Referrals to business partners: Connect customers to experienced banking partners when appropriate to ensure that customers can accomplish all their financial needs within Midwest BankCentre

Facilitate Financial Empowerment courses: Assists in leading financial education courses aimed at improving the community understanding of finances and ways of achieving their financial goals.

Assist team in achieving branch goals: Serve as a mentor/trainer for new employees, help develop strategies for more effective sales, both individually and as a part of the team and assist with MBC@Work presentations to build stronger relationships with business customers.

Understanding of federal banking regulations: Through specific on-going training, you will gain knowledge of and adhere to BSA, USA Patriot Act, AML, obtain and maintain NMLS and Notary Public. The employee must maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.

Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice.

Competencies

Customer Centric FocusDiversity and InclusionAct with IntegrityCollaboration and TeamworkResults Oriented/ExecutionBusiness Acumen

Skills and Qualifications

High School Diploma (or equivalent) is required; Associates or Bachelor's degree preferredA minimum of five years bank customer contact or retail sales experienceExceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively.Technologically savvy with the ability to quickly learn and adapt to new systems and software.Problem-solving mindset and the ability to think critically under pressure.Excellent attention to detail and organizational skills.Ability to work independently, as well as collaborate effectively within a team environment.Flexibility to work some weekends and evenings, as per business needs.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.Working ConditionsWilling and able to travel to other locations/branches. Willing and able to work required overtime. Standard hours will be Monday through Friday. This position is hourly and full time. Generally, the position will require 40 hours per week. Evenings and weekends may be required as necessary.