Senior Product Analyst [Level 1 Support]
RedolentSan Bruno, California
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
One of our direct client is urgently looking for a Senior Product Analyst [Level 1 Support]Role- Senior Product Analyst [Level 1 Support] Location- San Bruno, CA. Description: Walmart Global eCommerce is looking for a strong individual with leadership skills who excels in market place product analysis. The person also would need to have strong verbal and written communication to address the product/technical issues. Responsibilities and activities include:• Understand business flows, tools, trouble shoot and support seller issues using tools.• Ongoing management of seller issues, queries and operational issues.• Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.• Triage the issue, decide the priority of the issue based on SLA guidelines and resolve or initiate ticket to Support Level 2.• Manage relationship with Tier 1, Tier 2 and Tier 3 sellers to improve their experience with Walmart.• In case of any applications failure, will initiate a call to Siteops (24 x 7) or next level support depending upon severity of issue.• Resolve Partner Portal login issues such as Password Reset, Forgot Password, etc• Help to resolve simple taxonomy issues• Address basic setup requirements such as Published, Unpublished, Pricing, Shelf, Image, Commission, Tax, Mapping and Attribution issues.• Address Order, Cancel and Refund and Seller Payment issues. Minimum Qualifications• Bachelor's Degree• 5 to 7 years of relevant work experience• Prior experience in lead role Additional Preferred Qualifications• Experience in using market place portal and other supporting tools, alerts, reports and analytics.• Ability to summarize and present complex issues to a variety of audiences
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FAQs About Senior Product Analyst [Level 1 Support] Jobs at Redolent
What is the work location for this position at Redolent?
This job at Redolent is located in San Bruno, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Redolent?
Employer has not shared pay details for this role.
What employment applies to this position at Redolent?
Redolent lists this role as a Full-time position.
What experience level is required for this role at Redolent?
Redolent is looking for a candidate with "Senior-level" experience level.
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