Senior Product Design Manager, Payments and Fulfillment

Company DescriptionEtsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the role?

As the Senior Product Design Manager for Payments and Fulfillment, you will operate as a cross-functional partner and direct design manager across two critical foundations of the marketplace: Payments and Fulfillment. The design team across these two initiatives is small & mighty, though each initiative is very organizationally complex. There is also ample opportunity to influence our UX Foundations in both the Buyer and Seller experience. 

Payments and Fulfillment initiatives sit within our Marketplace Trust group, and this position will report into the Design Director for Marketplace Trust. Each of these initiatives operate across the two sides of Etsy’s marketplace, building for both buyer and seller experiences. Our Payments initiative covers things like partner integrations, ensuring sellers get paid, as well as the buyer-facing cart & checkout. Our Fulfillment initiative covers both the buyer and seller transaction & post transaction experience. Together, both of these spaces are major foundational products that underpin Etsy’s marketplace. 

This is a highly collaborative leadership role that will require close partnership with Product, Engineering, Research, Brand, and Design Systems. As the design leader across these two teams, you will be both a strategic product partner and the standard-bearer for impeccable design and execution. You will also be expected to pair effectively with other design leaders to ensure that we are delivering a consistent, “One Etsy” buyer experience while navigating feature-specific constraints in your specific area. The ideal candidate for this job should have excellent executive presence, and a history of successfully advocating for design excellence in seller tools or business tools. 

This is a full-time position reporting to the Director, Product Design.

What’s this team like at Etsy?

Etsy aspires to be the best place for creative entrepreneurs to build a business. The Marketplace Trust team builds the experiences that allow creative entrepreneurs to operate in a responsible way without needing to be business experts. The specific UX encompassed includes things like:

• Ensuring transactions can be easily made and managed

• Ensuring buyers and sellers have the most flexible and reliable payment experience

• Ensuring that sellers are getting paid

• Ensuring sellers have the tools to fulfill their orders

• Enabling sellers to manage issues with buyers or orders, if needed

This team works to bring simplicity and clarity to our users for incredibly complex topics, like tariffs, regulations, and policies. In that context, our product teams partner deeply with internal operational teams like customer support, legal, and policy. 

What does product design management look like at Etsy?

Etsy is in a moment of transformation, and design is a crucial leader in that. Product Design Managers at Etsy are responsible for shaping strategy, vision, and execution in their respective product area. As a design manager you will also be responsible for elevating craft quality, developing design talent, and organizing your team to get the best outcomes. 

Day-to-day, you will:

Lead with Strategy

Work closely with Product, Engineering, and Research leadership to define and drive strategies, anticipating platform tradeoffs, technical constraints, and performance considerations while ensuring cohesive user experiences.

Bring Clarity to Complexity

Navigate evolving architecture, regulations, responsive systems, and shifting priorities. Frame ambiguous problem spaces into clear opportunities grounded in user insights and business goals.

Grow and Support Your Team

Coach designers through complex initiatives and platform dependencies. Develop a high-trust, inclusive environment with clear expectations around quality, accessibility, craft excellence, and performance-oriented design.

Champion Craft & Systems Thinking

Partner with Brand and Design Systems to ensure components are accessible, performant, and scalable across the user’s lifecycle. Drive consistency while enabling innovation.

Drive Measurable Impact

Use qualitative and quantitative insights to improve user clarity, confidence, and overall marketplace performance.

Of course, this is a sample of the kinds of work this role will require. Responsibilities may evolve over time in alignment with business needs and applicable law.

Qualities that will help you thrive in this role

You are a thoughtful design leader who balances craft with strategy, clarity with adaptability, and vision with execution. You thrive in complex environments and are motivated by ensuring users have clear & simple interactions with otherwise complex features. 

We’re looking for someone with:

• Experience leading design in an ecommerce or seller tooling space, from discovery to delivery

• Strong systems thinking and deep expertise unifying complex systems 

• Experience mentoring and developing designers, setting clear performance expectations, and supporting continuous growth

• Experience defining and managing org structures is a plus

• Excellent with communication and storytelling, with the ability to align senior stakeholders around vision, tradeoffs and roadmaps

• Experience managing multiple stakeholders across different teams 

• Experience developing senior ICs and leveraging them as a direct partner

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location

We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies here.

Salary Range:

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.