Senior Product Manager - Cambridge, MA

Your Future is our Future

At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.

We're excited to consider every qualified candidate authorized to work in the United States, although we are unable to sponsor visas for this role at this time.

Position:

Senior Product Manager - Cambridge, MA

Position Summary:

We're seeking a Senior Product Manager to help deliver the next generation of AI-powered healthcare conversations through the Tom Conversation Platform.

Reporting to the Sr. Director of Product, you'll partner closely on product strategy while owning day-to-day execution for one or more platform capabilities. You'll translate product vision into clear requirements, collaborate closely with engineering and AI teams, and ensure high-quality delivery of features that improve the reliability, safety, and effectiveness of our conversational AI platform.

This role is ideal for someone who enjoys solving complex technical problems, thrives in cross-functional environments, and is passionate about bringing AI-powered experiences to production.

Job Description:

Key Responsibilities

Product Execution

• Partner with Product Leadership to translate product strategy and roadmap into actionable product requirements.
• Own the product backlog for assigned platform capabilities.
• Write detailed user stories, acceptance criteria, and functional requirements.
• Refine work with engineering teams and support sprint planning.
• Ensure features are delivered with a high level of quality and customer value.

AI Platform Delivery

Partner closely with Engineering, Prompt Engineering, AI, Clinical, and UX teams to deliver capabilities such as:

• Conversation orchestration
• Voice and messaging experiences
• Agent tooling
• Conversation memory
• Tool integrations
• AI safety guardrails
• Evaluation and observability
• Platform configuration

AI Quality

• Define acceptance criteria for AI-powered features.
• Partner with QA and engineering to evaluate AI performance.
• Review conversation transcripts and customer feedback to identify improvement opportunities.
• Help define success metrics including conversation quality, automation rates, customer experience, and safety.
• Support experimentation and iterative improvements through prompt tuning and platform enhancements.

Customer Partnership

• Participate in customer conversations to understand workflows and gather feedback.
• Translate customer needs into product requirements.
• Balance customer requests with scalable platform capabilities.
• Support customer demonstrations and feature validation activities when needed.

Cross-Functional Collaboration

• Work daily with Software Engineering, Prompt Engineering, Clinical, UX, and QA teams.
• Remove ambiguity by answering product questions quickly.
• Drive alignment across multiple teams throughout feature development.
• Support release planning and readiness activities.

Qualifications

• Bachelor's Degree in a technology or business-related field or equivalent.
• 8+ years of professional experience, including 5+ years in Product Management and Product Owner roles leading software products from concept through launch and optimization, and 3+ years within healthcare, health technology, payer, provider, population health, value-based care, or regulated healthcare environments.
• Technical understanding of AI systems, including LLMs, prompt engineering, evaluation frameworks, or agentic AI concepts.
• Demonstrated success prioritizing and delivering product roadmaps in agile environments with competing business, technical, and customer demands.
• Proven ability to make data-driven decisions, assess tradeoffs, and drive execution under tight timelines and evolving business requirements.
• Strong technical acumen, including experience with software architectures, APIs, system integrations, data pipelines (ETL/ELT), mobile applications, and platform-based product ecosystems.
• Hands-on experience defining, launching, or enhancing AI-enabled products, including Generative AI, conversational AI, machine learning, or predictive analytics solutions.
• Exceptional communication and stakeholder management skills, with a track record of influencing cross-functional teams and executive leaders to achieve business outcomes.
• Demonstrated ability to manage multiple priorities, balance strategic and tactical work, and deliver measurable results in high-growth, fast-paced organizations.

Preferred:

• Experience designing or producing conversational AI or voice AI products.
• Experience effectively collaborating with established engineering teams, including Prompt Engineers or AI/ML Engineers.
• Familiarity with Azure DevOps, Jira, Aha!, Miro, or similar tools.

Pay Transparency:

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

The hiring range for this position is:

$143,190.00-$194,467.50

Benefits of working at Lumeris

• Medical, Vision and Dental Plans

• Tax-Advantage Savings Accounts (FSA & HSA)

• Life Insurance and Disability Insurance

• Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)

• Employee Assistance Program

• 401k with company match

• Employee Resource Groups

• Employee Discount Program

• Learning and Development Opportunities

• And much more...

Be part of a team that is changing healthcare!

Member Facing Position:

No- Not Member or Patient Facing Position

Location:

Massachusetts

Time Type:

Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.

Disclaimer:

• The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.