Senior Product Manager - Trust & Safety
PayJoySan Francisco, CA
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Overview
Schedule
Full-time
Career level
Director
Benefits
Health Insurance
Disability Insurance
Life Insurance
Job Description
About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Senior Product Manager - Trust & Safety for the Fraud Team will define and lead the strategy, roadmap, and execution of fraud prevention and detection initiatives across PayJoy’s global platforms. This role will focus on implementing innovative tools and techniques to reduce fraud losses while maintaining a seamless experience for our users. The ideal candidate will also collaborate with engineering, risk, and data science teams to build scalable fraud solutions.
The successful candidate will bring expertise in fraud risk management, data analytics, and a passion for financial inclusion. Strong problem-solving skills and the ability to work in a fast-paced, cross-functional environment will be essential.
Responsibilities
- Create a roadmap to continuously improve PayJoy’s fraud prevention platform with goals to:
- Reduce fraud losses and operational inefficiencies.
- Enhance fraud detection with cutting-edge models and rules while minimizing false positives.
- Streamline customer experience through frictionless fraud mitigation solutions.
- Lead the end-to-end product lifecycle from ideation, requirements gathering, development, testing, and iteration, to full-scale implementation.
- Work closely with engineering, fraud operations, and data science teams to deliver high-quality solutions that balance security and user experience.
- Analyze and leverage data (ability to write and interpret SQL queries) to refine fraud prevention mechanisms.
- Stay informed about emerging fraud trends, regulatory requirements, and industry technologies to maintain a state-of-the-art fraud platform.
- Collaborate with internal teams to implement KPIs and monitoring systems to track fraud metrics and solution efficacy.
Requirements
- 6+ years of product management experience. At least 2-3 years in fraud or risk management within fintech.
- Experience driving cross-functional teams, including engineering and data science, to deliver impactful products.
- Proven ability to manage and prioritize multiple initiatives in a fast-paced environment.
- Strong data-driven decision-making skills, including the ability to run SQL queries.
- Familiarity with fraud detection technologies, including behavioral analytics, device intelligence, and machine learning solutions.
- Demonstrated success in creating customer-first solutions while balancing security and operational efficiency.
Desirable Qualifications
- Experience in high-growth startups.
- Familiarity with fraud prevention tools and vendors (e.g., Sift, Arkose Labs, or equivalent).
- Knowledge of compliance regulations related to fraud (e.g., AML, KYC).
- Fluency in Spanish.
Benefits
- 100% Company-funded health insurance for employee and immediate family
- Company-funded employee life and disability insurance
- 20 Paid vacation days, Flexible sick leave
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Headphone benefit, home office equipment allowance and wellness perks
- $340 Company-funded Commuter benefit
- Catered lunches
Salary depending on years of experience.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
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FAQs About Senior Product Manager - Trust & Safety Jobs at PayJoy
What is the work location for this position at PayJoy?
This job at PayJoy is located in San Francisco, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at PayJoy?
Employer has not shared pay details for this role.
What employment applies to this position at PayJoy?
PayJoy lists this role as a Full-time position.
What experience level is required for this role at PayJoy?
PayJoy is looking for a candidate with "Director" experience level.
What benefits are offered by PayJoy for this role?
PayJoy offers following benefits: Health Insurance, Disability Insurance, Life Insurance, Paid Vacation, Paid Sick Leave, Career Development, Health & Wellness Programs, and Home Office Reimbursement/Stipend for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at PayJoy?
You can apply for this role at PayJoy either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.