Senior Product Manager - Partner Incentives & Experiences

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

At Elavon, we're building the next generation of payment and commerce experiences to support our growth strategy across integrated payments, ISV partnerships, and enterprise merchants. Central to that growth is a modern, scalable, and performance‑partner incentives ecosystem.

We are seeking a Senior Product Manager - Partner Incentives & Experiences to lead the end‑to‑end assessment, strategy, and roadmap for modernizing how Elavon designs, manages, and executes partner incentive programs and delivers a cohesive partner experience including incentive visibility and earnings transparency, performance dashboards and reporting, onboarding, certification, enablement experiences, and access to partner tools, documentation, and support. This role will focus on deeply understanding the current landscape processes, tools, data flows, and stakeholder needs to translate insights into a clear, actionable product roadmap aligned to business growth, partner behavior, and operational excellence.

This is a highly visible, cross‑functional role operating at the intersection of Sales, Finance, HR/Compensation, Sales Operations, Technology, and Product, with direct engagement from senior leaders.

What You'll Do

Strategy & Discovery

• Lead a comprehensive assessment of the current sales incentives landscape, including compensation plans, tools, data pipelines, governance, and user experience
• Identify gaps, risks, scalability constraints, and opportunities relative to Elavon's growth strategy
• Benchmark against industry best practices for enterprise sales incentive management and modernization

Product Vision & Roadmap

• Define a clear product vision and multi‑year roadmap for sales incentives modernization, aligned to:

• Revenue growth goals

• Seller motivation and behavior

• Operational accuracy, transparency, and control

• Data‑driven decision making

• Prioritize initiatives that deliver measurable business impact while balancing near‑term operational needs and long‑term modernization

Cross‑Functional Leadership

• Partner closely with Sales leadership, Finance, HR/Compensation, Sales Operations, Engineering, Data, Risk, and Compliance to align objectives and drive consensus
• Serve as the product point of view for incentives modernization in executive and stakeholder forums
• Translate complex business and compensation requirements into durable product and platform capabilities

Execution & Delivery

• Own the end‑to‑end product lifecycle, from problem definition through roadmap delivery and outcomes measurement
• Define success metrics and KPIs tied to seller performance, incentive effectiveness, and operational efficiency
• Work with engineering and delivery teams to sequence initiatives, manage dependencies, and ensure high‑quality execution

What We're Looking For

The ideal candidate demonstrates strong proficiency in modern product discovery and experience practices, including:

• Persona Mapping & Segmentation

Ability to define and leverage personas across sales, operations, finance, and leadership audiences to drive prioritization and roadmap decisions.

• Jobs to Be Done (JTBD)

Deep familiarity with JTBD methodologies to identify true user goals and translate them into meaningful product opportunities and outcomes

• User Experience & Journey Thinking

Strong appreciation for UX principles, particularly in internal and enterprise products, with experience improving clarity, usability, and adoption across complex workflows

• Problem Framing & Insight Synthesis
• Skilled at framing ambiguous problems, synthesizing qualitative and quantitative data, and identifying root causes that inform durable solutions

Basic Qualifications

• Product Management experience

Required Qualifications

• 7+ years of experience in Product Management, owning complex, cross‑functional platforms or internal enterprise products
• Demonstrated ability to lead large‑scale analysis and discovery efforts and translate insights into executable product strategy
• Proven ability to influence without authority and drive alignment across diverse teams
• Excellent written and verbal communication skills, with the ability to clearly articulate strategy to various leadership levels
• Ability to explain complex technical material clearly to stakeholders with varying levels of proficiency
• Strong analytical mindset with experience using data to inform prioritization and decision making
• Proven track record of managing all aspects of a successful product throughout its lifecycle

Preferred Qualifications

• Experience with sales incentives, compensation management, revenue operations, or commission platforms
• Experience building or modernizing partner portals or ecosystem platforms
• Experience modernizing legacy tools, workflows, or data platforms
• Background in payments, financial services, or regulated environments

Hybrid/flexible schedule

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $148,495.00 - $174,700.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.