Senior Program Manager - ERP Cloud Implementation (2 Year Fixed-Term)

Program Ownership & Governance

Own the program charter and success measure with the Director and executive sponsors

• Run program governance (SteerCo, workstream and regional forums, decision rights, and escalation paths) to drive alignment, pace, and timely decisions
• Manage and maintain one integrated program plan and roadmap across all workstreams, releases, and regions
• Manage program-level scope, schedule, budget, and RAID (risks, assumptions, issues, and decisions)
• Connect cross-workstream dependencies and trade-offs to protect the program critical path and program objectives
• Provide executive reporting that highlights implications, trade-offs, and decisions needed
• Drive readiness for testing, cutover, go-live, hypercare, and transition to run

Leading Project Managers & Integrated Delivery

Lead Project Managers across workstreams and regions; set weekly cadence, quality bar, and expectations

• Set ways of working, leveraging standard tools (plans, RAID, status, dependency tracking, change control) so workstream updates roll up cleanly and early signals of risks and program trends are visible.
• Run PM forums (plan reviews, risk/issue reviews, decision meetings) and drive follow-ups to closure
• Review and challenge workstream plans; drive re-planning when needed to stay aligned to the integrated plan
• Coach PMs and remove blockers; escalate issues early with the impact and a path forward

Integrated Planning & Execution

• Build and maintain the one integrated program plan that connects scope, timeline, and dependencies across:

• Core ERP configuration and rollout

• Inter-dependent workstreams

• Integrations (middleware, WMS, PLM, Tax, 3PLs, OMS)

• Data migration (cleansing, mapping, mock loads, final conversion)

• Reporting/analytics and financial/statutory outputs

• Change, training, and communications

• Cutover rehearsals, go-live, and hypercare

• Track the critical path and key dependencies across workstreams, regions, and systems; surface impacts early and update plans before issues become delays

• Set clear review gates and sign-offs to improve quality, reduce rework, and improve predictability of release outcomes

Stakeholder Management & Business Partnership

Serve as the day-to-day program integrator for business leaders in Finance, Supply Chain, Operations, and Commercial

• Lead decisions on requirements, MVP scope, process standardization, and deployment waves by connecting inputs across functions, regions, and constraints
• Set clear expectations on scope, timeline, capacity, and change impacts; document trade-offs and implications
• Write and present clear updates for senior leaders (status, risks, dependencies, decisions needed), highlighting implications and recommended next steps when trade-offs are required

Change Management, Training & Adoption

Set the change and adoption approach with the Vendor/SI, HR, and Communications

• Track who is impacted by changes (process, roles, and controls) and ensure clear owners are assigned.
• Plan and oversee training (train-the-trainer, end-user training, job aids, and knowledge base)
• Track readiness and adoption (testing and training participation, feedback, early issues); translate signals into corrective actions and adjust plans for go-live and hypercare

Vendor & Partner Management

• Lead day-to-day delivery with the ERP vendor, SI, and other partners; drive clarity on scope, ownership, and timing across handoffs
• Drive early partner engagement and alignment; confirm scope, assumptions, dependencies, and internal approvals before initiating SOWs
• Manage vendor change control (impact assessment, decisions, and change orders)

Budget, Capacity & Financial Management

Manage the program budget (services, licenses, internal/contractor resourcing, tools, travel, contingency)

• Forecast spend monthly; flag variances early, communicate impacts, and drive corrective actions
• Plan capacity across teams and vendors; anticipate resourcing gaps early and drive the actions needed to maintain delivery commitments

Risk, Issue & Compliance Management

Keep one program RAID log aligned to workstream and regional logs

• Run risk and issue reviews; identify patterns, surface what's changing, and escalate items that require leadership decisions with a clear path to closure
• Ensure adherence to IT controls, InfoSec standards, and data privacy/regulatory requirements
• Drive structured cutover strategy (mock cutovers, rollback, contingencies) to protect business continuity

Team Leadership & Ways of Working

Provide day-to-day leadership to internal and external program teams across functions and regions

• Clarify roles, responsibilities, and decision rights across workstreams and partners
• Model transparent, constructive, and structured ways of working with a focus on continuous improvement
• Provide input to people managers on performance and development needs of key program contributors

Qualifications

Required:

• Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or related field; or equivalent experience
• 7+ years leading large-scale enterprise technology programs/projects with increasing responsibility, ideally in CPG or Sporting Goods/Fashion Retail
• 7+ years leading complex ERP implementations or major upgrades, including at least one full lifecycle Cloud ERP (e.g., SAP S/4HANA Cloud, Oracle Cloud ERP, Microsoft Dynamics 365, Infor Cloud Suites)
• Proven track record owning cross-functional outcomes across IT and business teams
• Experience managing multi-million-dollar budgets and large blended teams (internal, contractor, vendor)
• Strong understanding of end-to-end business processes (O2C, P2P, R2R, Inventory & Supply Planning, Distribution & Logistics
• Demonstrated competencies:
• Excellent written and verbal communication skills with senior stakeholders
• Systems Thinking at an enterprise & strategic level
• Program & Portfolio Management
• Executive Communication & Influence
• Ability to synthesize across workstreams and levels of detail into clear narratives, priorities, and decisions
• Business & Financial Acumen
• Change Leadership & Communication
• Vendor & Partner Management
• Risk Management & Problem Solving
• Resilience & Adaptability
• Emotional Intelligence, Critical Thinking

Preferred:

• Professional certifications: PMP, PgMP, or equivalent
• Experience in apparel/footwear, consumer products, or retail
• Experience launching large, complex, integrated ERP solutions
• Change management certification (e.g., Prosci) or substantial large-scale change experience

Compensation: Pay is $65-$95 per hour pending skills and experience.

Other:

• Brooks is proud to offer a robust benefits package to our temporary employees and their families!
• Benefits- Including medical, dental, vision, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
• Paid Time Off- Eleven paid holidays and paid sick.
• Perks- Including product discounts, employee recognition, and fitness discounts.
• Location- You will spend 4 days per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.