Senior Program Manager - Lead-to-Cash Transformation

Description

Key Responsibilities

• Lead the planning, governance, coordination, and delivery of a complex, multi-year Lead-to-Cash transformation program.
• Manage multiple concurrent workstreams across business, technology, operations, and change management teams.
• Develop and maintain integrated program plans, roadmaps, milestones, dependencies, and delivery schedules.
• Coordinate transformation initiatives spanning sales, contracting, pricing, customer onboarding, billing, customer care, renewals, and related operational capabilities.
• Manage program risks, issues, dependencies, resources, critical-path activities, and escalations.
• Establish and lead program governance, executive steering committees, and leadership status reviews.
• Provide concise executive-level reporting on program health, milestones, risks, dependencies, financial performance, and key decisions.
• Maintain RAID logs, executive dashboards, financial tracking, and portfolio reporting.
• Support program budgeting, forecasting, funding, business cases, demand management, and strategic planning.
• Coordinate planning, design, testing, release management, deployment, and stabilization activities across internal teams and external vendors.
• Drive accountability and facilitate decision-making across business and technology stakeholders.
• Provide leadership and direction to Project Managers, Scrum Masters, Business Analysts, and delivery teams.
• Ensure business process improvements, technology modernization, and organizational change initiatives remain aligned with enterprise objectives.
• Identify opportunities to improve delivery effectiveness through modern practices, automation, and AI-enabled capabilities.
• Build strong relationships across business functions, technology organizations, shared services, vendors, and executive leadership.

Required Qualifications

• 8+ years of progressive program management experience leading large-scale enterprise initiatives.
• Demonstrated experience managing complex programs involving multiple concurrent workstreams, dependencies, and stakeholder groups.
• Proven experience leading business and technology transformation initiatives within highly matrixed organizations.
• Strong executive presence with demonstrated ability to communicate with and influence senior leadership.
• Experience establishing and facilitating executive governance, steering committees, and decision-making forums.
• Strong knowledge of program governance, budgeting, forecasting, risk management, dependency management, and portfolio oversight.
• Excellent organizational, communication, facilitation, presentation, and stakeholder management skills.
• Ability to navigate ambiguity, manage competing priorities, and drive results within complex, fast-paced environments.

Preferred Qualifications

• Experience with Lead-to-Cash, Order-to-Cash, Quote-to-Cash, Revenue Operations, Customer Experience, or similar enterprise transformation programs.
• Experience with digital modernization, business process transformation, or customer journey improvement initiatives.
• Exposure to AI-enabled business transformation, automation, or agentic operating models.
• Energy, utilities, retail energy, or another customer-focused industry background.
• Experience working across Agile, hybrid, and traditional delivery environments.
• Familiarity with enterprise PMO, portfolio governance, and strategic planning practices.
• PMP, Agile, SAFe, or equivalent certification preferred.

The ideal candidate has a strong background leading large-scale enterprise transformation programs involving business process modernization, technology enablement, customer experience improvements, and organizational change. This role will partner closely with executive sponsors, business leaders, technology teams, and delivery teams throughout the transformation lifecycle.

HOW YOU'LL GROW AT EPMA

We believe in the investment of our people. Strong client results and company growth is a direct result of our focus on personal growth for every single employee. With regular reviews and measurable development plans, we help you focus on the skills and knowledge you need to succeed. From on-the-job learning to professional development programs, we help you to grow throughout your career and ready you for the opportunities that lie ahead.

EPMA'S CULTURE

BE INSPIRED our 10 core values are at the forefront of everything we do. We take pride in investing in the development of our people, because they are part of the EPMA family and DNA. Call us old fashioned, but we believe in building talent, and we take pride in preparing our future leaders and innovators. You will find a fun, exciting and rewarding career at EPMA.

ABOUT EPMA

Since 2010, EPMA has quickly earned credibility as a trusted leader in Project and Portfolio Management Services helping local businesses to Global 50 companies deliver projects with greater efficiency and success. Our ability to attract the most talented people and empower them to make a difference for our clients is part of what makes EPMA one of the Top Companies to work for in Texas, and one of the Best and Brightest companies to work for in the nation. We are also on the Inc. 5000 list as one of the fastest growing, privately held companies in America today.

EPMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassments of Any Kind: EPMA is made up of a very diverse group of individuals representing a variety of backgrounds, perspectives, and skills. At EPMA, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. EPMA is proud to be an equal opportunity workplace.