Senior Program Manager

General Description:

The Sr. Program Manager reports to the Director of Sales and Programs. The position covers a wide array of duties and requires excellent managerial and organizational skills along with superior project management capabilities. A solid technical background is also desired.  The Sr. Program Manager works closely with customers, suppliers and with people in all levels of the REDAR organization, therefore excellent communication and interpersonal skills are also required.  The Sr. Program Manager does not supervise any direct reports, but other departments supporting program efforts will have some level of reporting responsibilities to the Sr. Program Manager.

Primary Responsibilities:

• Primary point of contact with customer program, technical, procurement and quality offices for Projects and Growth within the department(s)
• Develop and update overall Program Plan on assigned programs
• Manage the overall performance of all program related efforts
• Conduct sales activities on assigned programs
• Proposal management
• Capture contracts on assigned programs
• Provide oversight and support for contracts and work order related functions
• Work growth activities for the department(s)

Education and Experience Requirements:

• Bachelor’s degree or equivalent manufacturing/engineering experience
• Previous supervisory experience desirable
• Previous program management experience
• Proficient computer and applications software skills:

• Microsoft Office programs including MS Project, Excel, Power Point and IQMS     

• Estimating, product costing and negotiating experience
• Five years’ experience at REDAR in the following areas fulfill the Education and Experience Requirements;

• Product Development, Project planning, coordination and management
• Organizational and logistics management
• Estimating, product costing and negotiation experience
• Direct customer contact and support
• Previous rubber, composite or hose manufacturing, testing and sales experience desirable along with strong material and application background
• Possess technical skills to lead or leverage cross functional teams (engineering, manufacturing, and Quality) to evaluate, develop, and manage projects for product development 

Specific Tasks and Focus Areas:

• Primary point of contact with customer program, technical, procurement and quality offices
  • Develop close professional relationships with customer key decision makers
  • Liaison to ensure that both REDAR and customer needs are met
  • Monitor and analyze customer satisfaction and feedback
  • Primary point of contact for program related conference calls, visits and meetings      
• Develop and update overall Program Plan on Assigned programs
• See REDAR Program Management Guide for detailed description

• Develop project plans and/or job plans for program related efforts or contracts

• Including MS Project plans, Action Item Lists, statements of work (S.O.W.’s), etc.
• Provide leadership, management and oversight of plan execution
• Manage the overall performance of all program related efforts
• Routine reporting of program status and performance to company management
• Conduct sales activities on assigned programs
  • Forecast annual bookings and shipments on assigned programs
  • Identify and pursue expansion opportunities within existing programs
  • Conduct sales calls at customer locations and host customer visits
  • Develop and implement annual capture plans
• Proposal management
• Secure opportunities to quote
• Lead and direct program related proposal efforts
• Determine overall scope of effort; work up cost and schedule estimates
• Determine pricing, lead time and schedule to be quoted
• Oversee preparation and submittal of formal quotations
• Follow-up on quotations with customers
• Capture contracts on assigned programs
• Negotiate quotes into contracts
• Lead the negotiating team on major contracts proposals
• Definitize, detail and finalize contracts with customers
• Provide oversight and support for contracts and work order related functions
• Oversee job initiation activities in Sales Department on assigned programs
  • Ensure that customer requirements and the scope of work is very clear and well defined on incoming jobs
• Cost and schedule
• Technical and quality requirements
• Customer furnished materials (CFM)
  • Conduct initial job start-up meetings and related follow-up meetings
  • Provide oversight and support for job readiness activities
  • Lead responsibility to resolve significant contractual issues
• Primary point of contact on job requirements and changes regarding cost, scheduled, technical and quality issues
• Identify changes that require equitable adjustment
• Work up revised cost and schedule estimates and conduct negotiations with customer as required

“AA/EOE/W/M/Vet/Disable”

R.E. Darling Co., Inc. is an equal opportunity employer. All qualified applicants will receive consideration of employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as protected veteran, among other things, or status as qualified individual with disability.