Senior Project Manager (Contract)

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.

Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, and Pacific Gas & Electric (PG&E).

But there's more to us than the what we do - like the who behind it all. Team RecordPoint is made up of 130+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.

Scope:

A Senior Project Manager within RecordPoint is pivotal in driving a positive customer experience, customer success and long-term partnerships. This role entails managing the overall relationship with assigned clients, ensuring exceptional service delivery that exceeds expectations. This Senior Project Manager will be instrumental in both maximising client value from the platform and achieving our customer's strategic objectives with RecordPoint.

This is a short term 3-4 months full time contract.

You will be Responsible for:

The Senior Project Manager (PM) will work closely with Account Managers to be a primary contact for our customers during the delivery phase, dedicated to overseeing the client engagement lifecycle from initiation to renewal. The successful candidate will:

Lead implementations from initiation through production deployment, ensuring adherence to timelines, budgets, and exceptional quality standards with a focus on customer satisfaction

Create comprehensive project documentation, milestone tracking, and stakeholder coordination from kick-off through successful transition to RecordPoint Support

Serve as the liaison between the customer stakeholders and internal teams, a maintaining transparent communication and setting clear expectations throughout the implementation lifecycle

Excel in managing concurrent enterprise implementations in a fast-paced environment, showcasing strong prioritization skills

Design comprehensive project roadmaps through collaboration with clients, sales teams, customer success managers, and implementation specialists. This includes providing detailed cost estimates, resource allocations, milestone frameworks, deliverable schedules, and communication strategies that align with business objectives and stakeholder needs.

Champion project success by proactively managing scope, timelines, and budgets while navigating change requests to maximize customer value.

Deliver transparent progress reporting to customers and stakeholders, ensuring clear visibility into project health, milestones, and financial tracking

Identify and address potential risks early with strategic mitigation plans, safeguarding customer implementations and business outcomes

Partner with clients through regular reviews to align project direction with their evolving business goals and uncover opportunities for enhanced solution value

Collaborate closely alongside Customer Success Managers and customers to develop Joint Value Plans

Education and Experience:

• 7+ years managing enterprise cloud implementations, with data management experience preferred

• Bachelor's degree in Business / IT or equivalent experience

• Proven track record of leading complex technology projects with direct business impact

• Deep understanding of current technology landscape and project management methodologies

• Strong business acumen with demonstrated ability to drive successful customer outcomes

• Experience leading both Waterfall and Agile delivery approaches with customers

Core Competencies:

• Outstanding stakeholder communication and relationship management skills

• Strategic mindset with ability to identify and capture growth opportunities

• Results-driven approach focused on exceptional customer experience

• Expert in project management methodologies and business analysis

• Strong financial acumen and budget management capabilities

• Proficient with project management tools

Teamwork and Leadership:

• Demonstrated ability to lead and motivate internal implementation specialists and customer project team members

• Excellence in resource management and workload prioritization in cross-utilised resources

• Passion for driving continuous improvement in service delivery and customer success