Senior Project Manager – Enforcement Operations

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About the CUNY School of Professional Studies

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Within and created at the same time as CUNY SPS, the Office of Innovative Learning Solutions (ILS) designs custom workplace learning programs to help organizations achieve their goals. We are experts in research-based learning practices, online as well as in-classroom curriculum development and implementation. We are uniquely positioned to respond to organizational learning needs and support change management initiatives swiftly and effectively.

While a CUNY SPS/ILS employee, this position reports to theDeputy Commissionerof Enforcement Operations within the New York City Office of Child Support Services (OCSS) and is part of the OCSS/CUNY partnership.  OCSS works to ensure that children in New York City families receive financial support from both parents. OCSS helps locate noncustodial parents, establishes paternity, helps establish court-ordered child support and medical support orders and collects and enforces those child support orders.  Within OCSS, Enforcement Operations is responsible for the appropriate application of enforcement remedies once a child support order is established and assisting low-income noncustodial parents by providing access to employment programs and other services to support their ability to pay their order. 

Description:

The Senior Program Manager – Enforcement Operations will be engaged with OCSS Enforcement in planning, implementing and monitoring partnerships with employment programs, child support debt reduction programs and other initiatives and services to assist custodial and noncustodial parents.  The role will include independently managing various projects within Enforcement Operations to ensure the provision of high-quality and effective services to parents served by OCSS. These include outreach efforts and collaboration in developing partnerships with internal and external agency partners.

Duties and Responsibilities:

• Actively manages a portfolio of program partnerships and outreach initiatives engaged in by OCSS for the benefit of custodial and noncustodial parent clients

• Defines and implements program policies and standards, objectives, and contract deliverables in collaboration with senior OCSS staff and leadership

• Creates and shares detailed project plans identifying key milestones, resources and deliverables.  Continually monitors and adapts plan to align with evolving circumstances.

• Offers direction and vision for projects in the portfolio. Provides solution-oriented, proactive leadership to clear barriers and maintain staff and project partner alignment to the work and project plans

• Actively grows and maintains productive relationships with project team members, project stakeholders, and third-party vendors.

• Facilitates regular communications and meetings with partners and contractors.

• Communicates the program model and outcomes to internal and external stakeholders, translating the data into meaningful insights that support understanding and decision-making. 

• Plans agenda and takes the lead in ongoing stakeholder meetings. Tracks and ensures follow up on meeting action items

• Develops and implements monitoring tools and an evaluation regimen to assess program effectiveness. Designs methodologies for data collection and reporting

• Reviews outcome data to identify program strengths and weaknesses and recommends strategies to improve performance.

• Prepares periodic written reports and data dashboard for OCSS and other program stakeholders

• Develops and manages program budgets and processes

• Develops and maintains a system for storing program correspondence, and key project documents

• Performs additional relevant assigned tasks as needed.

Qualifications:

• A minimum of(7) seven years of work experience in project planning and management of multi-faceted programs or initiatives within the public or private sector in a mid-level or senior role.  Knowledge of government operations, human services and /or child support programs a plus

• Significant experience in vendor/stakeholder management (including third party vendors), working across project teams, and effectively liaising with senior leadership both within and outside of the organization. High comfort level in providing direction to more junior members of a team

• Bachelor’s or Master’s degree required.  PMP certification strongly preferred 

• Knowledge of project management methodology, tools and techniques

• Self-directed but able to work collaboratively within a team and with external stakeholders. Must be able to independently and proactively manage multiple projects (e.g. set priorities, manage time, problem-solve) in a fast-paced environment. Flexibility and the ability to pivot when priorities, tasks, or timelines change is essential 

• Strong analytical skills and experience in collecting, analyzing and interpreting both quantitative and qualitative data

• Expertise in creating detailed reports and presenting data

• Top-tier verbal and written communication skills with a strong attention to detail

Location: Downtown, New York City

Pay Range:

$85,000 - $100,000

RFCUNY BenefitsRFCUNY Employee Benefits and Accruals

Equal Employment Opportunity StatementThe Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.