Senior Real Estate Servicing Specialist - Documents
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Overview
Job Description
It Starts With Our Employees
FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.
What You'll Do
The Senior Real Estate Servicing Specialist (Documents) is responsible for managing and processing documentation related to paid off loans, responding to legal requests, and serving as a liaison with title companies. This role requires advanced analytical skills, exceptional attention to detail, and the ability to manage high risk, time sensitive information with discretion and accuracy. The ideal candidate thrives in a fast paced environment, demonstrates strong decision making capabilities, and provides guidance to internal partners to ensure compliance, efficiency, and an outstanding member experience.
Core Contributions
- Lead the coordination and retrieval of custodial documents for paid‑off loans, ensuring timely delivery, accuracy, and proper distribution to internal teams or members. Serve as the escalation point for complex documentation issues, providing expert guidance and resolution strategies.
- Conduct advanced research and resolve complex title defects, such as breaks in chain of title, missing assignments, CEMA‑related discrepancies, and other issues impacting insurability. Collaborate with internal and external stakeholders to ensure compliance with regulatory and investor requirements.
- Act as a liaison for miscellaneous requests, including Partial Releases, Easements and ARM Resets. Responsible for gathering required documentation, maintaining clear communication with members, and working closely with internal teams to support timely and accurate decision-making.
- Manage the Real Estate Oversight email inbox by responding promptly and accurately to escalated inquiries and documenting all actions in MemberConnect and/or Cenlar Case Management. Contact members directly when appropriate.
- Serve as the primary point of contact for title companies, fostering strong working relationships to support efficient document exchange and issue resolution. Ensure timely communication and accurate handling of all title‑related matters impacting loan servicing and member transactions.
- Handle member requests promptly and effectively to support a seamless and positive member experience. Monitor incoming requests, prioritize appropriately, and coordinate follow-up actions to support resolution and satisfaction.
- Receive, sort, and distribute incoming mail and packages to appropriate departments or individuals.
- Perform scanning and indexing of documents to ensure accurate digital recordkeeping and easy retrieval within the document repository.
- Assist with various tasks outside core responsibilities as directed by management, contributing to overall team efficiency and adaptability. Provide guidance, mentorship, and support to junior team members when appropriate.
Assets You Will Bring
- High School Diploma or GED required.
- 3 -5 years of progressive experience in lien release processing, mortgage servicing, and resolving complex title issues.
- Licenses: Must have notary license or be willing to obtain.
- Computer Skills: Microsoft Office & Adobe.
The estimated salary for this role is $25.00 - $30.00 per hour. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.)
What Sets Us Apart?
In addition to our comprehensive benefits, we invest in employee connection and well-being through:
- Competitive 401(k)
- Tuition and fitness reimbursement programs
- Flexible work options
- Volunteer opportunities
- Executive "Water Cooler Chats"
- Clubs, sports, and social events
- Food truck days
….and more!
Who is FourLeaf?
FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child's first savings account, FourLeaf is here to help you reach your financial goals.
We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America's Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune's Best Workplaces in Financial Services & Insurance 2024.
As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.
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