Senior Sales Account Manager - Retail

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.  

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative.  We seek out new challenges and conquer them.  This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how would YOU put our drinks on every table?  

Position Summary:

As the Senior Sales Account Manager - Retail, you will play a crucial role in the ongoing growth and development of partnerships with our existing customers. Your responsibilities will also include maintaining our current points of distribution while at the same time expanding our product assortment by identifying and onboarding new areas of growth.  To succeed in this role, you must deeply understand Refresco’s capabilities and capacities and develop strategies that align with our business objectives and your customer’s volume potential. You will also be responsible for maximizing our topline growth targets and profit through a return on current assets and driving additional synergies within our operations and distribution network with your customer base.

Essential Job Functions:

Account Management:

• Work as part of a highly motivated, dynamic sales team to drive the organization's sales initiatives.
• Serve as primary customer contact for technical and business issues related to assigned or potential customers.
• Always partner with customers whose brands we have the capability to make today and who are strategic fits on a capacity basis. Develop a ‘hit list’ of potential innovative products that meet those needs.
• Develop synergies that capture critical data that can be shared with the broader retail sales team.
• Interface with all appropriate internal functions to work through the onboarding process for new items or expanded categories.
• Validate the ongoing execution of supply chain processes by interfacing with external customers and the internal supply chain team. Ensure proper strategies for planning and inventories of raw materials and finished goods.
• Work with the Demand planning and CPFR teams on forecast validation to ensure we achieve our internal requirements and collaborate with customer replenishment teams as needed.
• Provide ongoing analysis regarding customer performance to the prior year, plan, and current forecast where applicable.
• Work with the retail sales team to prepare weekly, monthly, quarterly, and annual sales projections and assist in forming the annual sales budget.
• Review Key Performance Indicators and provide feedback or corrective action recommendations as required.
• Establish, develop, and maintain business relationships with current and prospective customers.
• Research sources for developing prospective customers and gather critical information to help determine their potential.
• Take an active role in understanding essential requirements and legal terminology for developing customer supply agreements.
• Communicate and coordinate sales activities with marketing, sales management, finance, operations, logistics, and technical services as required.
• Expedite the resolution of customer problems, working cooperatively with internal and external team members as required.
• Working collectively with our team, help develop a competitive landscape summary that identifies advantages and potential gaps that, if closed, would increase sales.
• Analyze historical and current shipment data and develop strategies to improve business planning.
• Identify market trends within the total category to remain current with developments.
• Develop and maintain positive relationships with customers to gain trust and understanding.
• Take the lead in budgeting and forecasting, including variance analysis.
• Supply management with oral and written reports as required on customer needs, problems, interests, competitive activities, and potential for new products or sales opportunities.

Required Skills and Competencies:

• Outstanding sales and negotiation skills.
• Must demonstrate excellent problem-solving ability and be results-oriented.
• Be able to work independently and within a team environment, possessing excellent communication skills.
• Excellent organizational, time, and project management skills.
• Curiosity—Ability to analyze and understand financial information related to costing, operations, P&L modeling, and forecasting.
• Ability to travel for on-site customer and team meetings as required. Travel requirements will average 25%—40% of the time; however, they may exceed 50% at times.

Education and Experience:

• Bachelor’s degree in business or a related field is preferred.
• Seven (7) or more years of progressive commercial experience working with a CPG company or retailer is required.
• Experience and knowledge of supply chain and manufacturing operations are required.
• Private Label experience is required.

Working Conditions:

• Physical – Prolonged sitting and computer/telephone work up to 80% of the time.
• Visual/Sensory – Fast paced, high-volume work environment with frequent interruptions.
• Work Environment – This is an office-based role with external customer meetings in local market area. There is potential for overnight travel.
• Mental Stress – There is pronounced pressure from deadlines, customer interaction/presentation, accuracy or similar demands. Ability to process, analyze and interpret data to make recommendations.

Travel Requirements:

• Travel requirements will average 25%—40% of the time; however, they may exceed 50% at times.

Physical Requirements:

• Visual/Sensory – This position requires attention to detail, requiring attention with one or two senses at a time.

Other Duties:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

A Career with Refresco 

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.  

Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:    

• Medical/Dental/Vision Insurance    
• Health Savings Accounts and Flexible Spending Accounts  
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance 
• Short-term disability and long-term disability   
• Pet Insurance  
• Legal Benefits  
• 401(k) Savings Plan with Company Match  
• 12 Paid Holidays  
• Vacation Days and Paid Sick Time Off Days
• Well-being Benefit 
• Discount and Total Reward Programs   

Join Refresco TODAY and enjoy a rewarding CAREER!   

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Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees.  

Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.