Senior Salesforce System Administrator

Essential Duties Salesforce System Administration and Configuration Serve as a senior administrator responsible for configuring, maintaining, and enhancing Salesforce functionality in support of recruitment and enrollment operations. Maintain and improve automation, data stewardship processes, and overall system reliability in an environment with ongoing demand and a sizable backlog. Adhere to university policies, security standards, and Salesforce best practices. Solution Design and Delivery Design and implement scalable, maintainable declarative solutions aligned with business needs, platform best practices, and long-term sustainability. Translate complex business requirements into practical Salesforce solutions, asking thoughtful questions and providing clear recommendations on feasibility, tradeoffs, and approach. Own assigned projects and enhancements from intake through delivery, exercising sound judgment and coordinating with other Salesforce team members and stakeholders as appropriate. Stakeholder Engagement & Cross-functional Collaboration Act as a trusted partner to front-line recruitment teams, enrollment leadership, data, and marketing stakeholders. Contribute to the ongoing expansion of recruitment use cases into an established Salesforce environment. Data Management & Quality Support data quality efforts including deduplication, data hygiene, and selective use of ETL tools such as Data Loader, Workbench, and DemandTools. Documentation & Release Management Maintain system and process documentation in alignment with university standards and team practices. Participate in release activities and deployments, including occasional after-hours work as required. General Responsibilities Assume other duties or projects as assigned or directed.Required Qualifications Bachelor's degree in a related field. Minimum of four (4) years of experience administering Salesforce in a production environment. Demonstrated experience supporting Salesforce Sales Cloud; experience with Service Cloud is strongly preferred. Proven expertise in declarative Salesforce development, including configuration, automation, reporting, dashboards, and user management. Experience designing and maintaining data models with attention to relationships, reporting needs, and data integrity. Demonstrated ability to elicit requirements, analyze business processes, and deliver effective Salesforce solutions. Ability to manage multiple priorities in a high-demand environment while maintaining attention to detail and quality. Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders and provide informed guidance. Required Salesforce certifications: Salesforce Platform Administrator I Salesforce Platform Administrator II Salesforce Platform App Builder Preferred Qualifications Experience supporting Salesforce in a higher education, enrollment, admissions, or recruitment context. Experience working in Salesforce environments serving approximately 500 users or more. Experience partnering with data, analytics, or marketing teams within Salesforce ecosystems. Basic knowledge of SOQL, Apex, or Lightning components. Experience contributing to large-scale Salesforce initiatives or phased system expansions.Working Environment Hybrid position requiring three (3) days per week in the office. Standard operating hours are Monday–Friday, approximately 6:00 a.m. to 6:00 p.m. No on-call expectations; occasional after-hours work may be required for deployments or major releases. This is not a fully remote position.