Senior Satellite Terminal Support Engineer

ALL.SPACEMuscle Shoals, AL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

ROLES and RESPONSIBILITIES

The Senior Satellite Terminal Support Engineer is part of the ALLSPACE team who are responsible for providing technical support to ALLSPACE customers. The Senior Satellite Terminal Support Engineer will work at ALLSPACE Technical Operations Centre (TAC) and will be responsible for resolving customer issues and supporting service activation. Flexibility to work shifts and occasional overtime may be needed as operations scale to meet a global customer base.

Responsibilities of this role are listed below:

Act as a founding member of the support team, playing a key role in establishing and scaling ALLSPACE's technical support and operational capability.
Lead and coordinate complex technical investigations with Satellite Network Operators, teleport providers, and modem vendors, driving root cause analysis across RF, IP, and modem layers.
Maintain clear ownership of customer communications during all operational events, delivering proactive, accurate, and technically credible updates throughout customer issues.
Support service activation for live satellite links, including the commissioning, monitoring, and troubleshooting of satellite modems and associated ground segment equipment.
Operate and improve ITSM processes (Incident, Release, and RMA), ensuring robust control of satellite network changes, modem firmware updates, and hardware replacements in live environments.
Develop and maintain desk-level procedures and knowledge articles focused on satellite link bring-up, modem configuration, fault isolation, and recovery, accelerating operational maturity and reducing mean time to restore service.
Deliver real-time support for ALLSPACE demonstrations and customer trials, including pre-event link validation, modem testing, and live monitoring to ensure service performance.
Perform proactive link health checks and analysis of modem telemetry, RF metrics, and network performance to identify and remediate anomalies before they impact live service.

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FAQs About Senior Satellite Terminal Support Engineer Jobs at ALL.SPACE

What is the work location for this position at ALL.SPACE?

This job at ALL.SPACE is located in Muscle Shoals, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ALL.SPACE?

Employer has not shared pay details for this role.

What employment applies to this position at ALL.SPACE?

ALL.SPACE lists this role as a Full-time position.

What experience level is required for this role at ALL.SPACE?

ALL.SPACE is looking for a candidate with "Senior-level" experience level.

What benefits are offered by ALL.SPACE for this role?

ALL.SPACE offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at ALL.SPACE?

You can apply for this role at ALL.SPACE either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.