Senior ServiceNow Business Analyst

Capgemini Government Solutions (CGS) LLC is seeking a Senior ServiceNow Business Analyst to support mission‑critical government clients. The ideal candidate will collaborate with a high‑performing team, engage with a broad range of stakeholders, and play a key role in expanding CGS’s ServiceNow capabilities while continuing to grow their technical and consulting expertise.

Job Responsibilities:

As a Senior ServiceNow Business Analyst, you will:

• Lead review and assignment of tasks for development sprints, testing or another period.
• Facilitates daily standup and weekly status meetings, helping project team schedule and resource tasks.
• Drives progress towards project objectives by ensuring each team member person is working on the right tasks, managing schedules and capacities, and mitigating obstacles.

• Manage user stories, creating and maintaining project documentation, such as user stories, sprint backlogs, and release plans.
• Experience with working with Product Owners/Managers and maintaining Product Backlog
• Define, measure, and improve using KPIs
• Creating a plan to deliver a working solution.
• Backlog Refinement, Packaging, Deployment, and Release

Required Skills/Experience:

• U.S. Citizenship is required.
• Active Secret level Government Security Clearance required 
• Bachelor’s degree in business administration, computer science, or a related field or equivalent experience
• Minimum of 6 years of experience in a business analyst or similar role.
• Experience as a Lead Business Analyst for ServiceNow application development.
• Strong understanding of ITIL processes and ServiceNow platform.
• Knowledge of agile methodologies and experience, including experience leading Scrum teams.
• Experience gathering and documenting business requirements, user stories, and acceptance criteria.
• Experience conducting workshops, user interviews, and stakeholder meetings.
• Excellent communication and facilitation skills.
• Familiarity with ServiceNow reporting and analytics capabilities.

• Experience as a people manager with ability to coach teams

Preferred Qualifications:

• Having and maintaining an active Government Security Clearance.
• Scrum master certification (e.g., CSM, PSM) or equivalent experience.
• ServiceNow Certified System Administrator (CSA) preferred credential
• Proven experience in leading agile teams and facilitating scrum ceremonies.
• Ability to adapt to changing priorities and work in a fast-paced environment.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $110k- $135k.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.