Senior Site Reliability Engineer

SatsumaAustin, TX

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

About Satsuma

Satsuma is a commerce iPaaS that builds merchant-specific APIs, MCP Servers, and MCP Apps, enabling retailers to connect their full commerce stack once and deploy branded shopping experiences across every AI channel. We work with enterprise retailers and move fast. Our infra has to match.

The role

We're looking for a Senior SRE to own the reliability, scalability, and operational posture of Satsuma's multi-cloud infrastructure. You'll be the person who keeps things running, builds the systems that prevent fires, and makes on-call not terrible.

This is an infra-first role. But we're an AI-native company, and we expect you to use AI-assisted development (Claude Code) as a core part of your workflow — writing tooling, automating runbooks, building internal utilities.

What you'll do

Own infrastructure across AWS, GCP, and Azure environments
Build and maintain CI/CD pipelines, observability stacks, and incident response workflows
Define and enforce SLOs/SLIs; lead postmortems
Author and maintain IaC (Terraform preferred)
Write internal tooling and automation using AI-assisted development workflows
Partner closely with engineering on reliability reviews and architecture decisions

Requirements

5-8 years in SRE, DevOps, or infrastructure engineering
Hands-on experience across at least two major cloud providers
Strong Kubernetes, Terraform, and observability tooling (Datadog, Grafana, or equivalent)
Comfortable reading and editing code; able to ship scripts and internal tools
Experience with AI-assisted development (Copilot, Cursor, Claude Code)
On-call maturity -- you've owned incidents end-to-end and made systems better afterward
Prior experience at a startup or high-growth SaaS company
Familiarity with API gateway infrastructure or commerce tech stacks
Hands-on experience with MCP or agentic AI infrastructure

Benefits

Unlimited PTO
401(K)
Healthcare Stipend
Gym stipend

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FAQs About Senior Site Reliability Engineer Jobs at Satsuma

What is the work location for this position at Satsuma?

This job at Satsuma is located in Austin, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Satsuma?

Employer has not shared pay details for this role.

What employment applies to this position at Satsuma?

Satsuma lists this role as a Full-time position.

What experience level is required for this role at Satsuma?

Satsuma is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Satsuma?

You can apply for this role at Satsuma either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.