Senior Specialist - D365 Administrator
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Overview
Job Description
We are seeking an experienced and strategic Senior D365 Systems Administrator to join a global Microsoft Dynamics 365 Operations team. This role is critical in ensuring the stability, performance, and continuous improvement of a cloud-based ERP environment supporting global business operations.
You will take ownership of complex functional areas within Microsoft Dynamics 365 Finance & Operations (D365 F&O), act as a senior escalation point for system issues, and lead initiatives that enhance system reliability and efficiency. This position combines hands-on technical expertise with functional ERP knowledge, stakeholder collaboration, and operational leadership.
The role is ideal for someone who thrives in complex environments, enjoys solving high-impact system challenges, and is passionate about driving continuous improvement in enterprise systems.
Requirements
ERP System Support & Stability
- Act as a senior escalation point for Microsoft Dynamics 365 Finance & Operations platform issues.
- Ensure the stable and uninterrupted operation of core business systems supporting global operations.
- Lead functional investigations during system outages and incidents, identifying root causes and proposing immediate workarounds to maintain business continuity.
- Conduct detailed root cause analysis for recurring or complex system issues and define long-term corrective actions.Functional Ownership & System Configuration
- Take ownership of complex functional areas within D365 F&O, including (but not limited to) Order-to-Cash and Advanced Warehouse Management.
- Maintain, configure, and optimise ERP system functionality to ensure alignment with business requirements.
- Collaborate with technical and business stakeholders to evaluate and implement configuration changes that improve system performance and stability.
Continuous Improvement & Innovation
- Identify opportunities to improve system efficiency, reliability, and scalability.
- Proactively contribute to system optimisation initiatives and internal knowledge sharing practices.
- Challenge existing processes and drive enhancements to improve overall ERP functionality and user experience.
- Support the development and maintenance of best practices and operational documentation.
Project & Delivery Management
- Lead functional workstreams and sub-projects from initiation through to delivery.
- Manage deliverables, timelines, dependencies, and coordination with internal teams and external partners.
- Ensure successful implementation of system enhancements and functional changes.
- Support cross-functional ERP initiatives within a global transformation environment.
Stakeholder Collaboration
- Work closely with senior technical teams, business stakeholders, and external vendors.
- Translate business requirements into functional system solutions and improvements.
- Facilitate discussions to align system capabilities with operational and strategic business needs.
- Act as a trusted advisor on D365 functional capabilities and system optimisation.
Incident Management & On-Call Support
- Participate in an on-call rotation to provide after-hours support for critical incidents.
- Ensure timely response and resolution of high-priority system issues.
- Support incident communication and escalation processes during major outages.
Required Qualifications
- Proven experience working with Microsoft Dynamics 365 Finance & Operations (D365 F&O).
- Strong background in ERP system administration, functional support, or application support roles.
- Experience supporting complex enterprise systems in a global or multi-region environment.
- Hands-on knowledge of functional ERP processes such as Order-to-Cash and Warehouse Management.
- Experience in incident management, root cause analysis, and production support environments.
Skills & Competencies
- Deep understanding of Microsoft Dynamics 365 F&O functional architecture
- Strong problem-solving and analytical skills
- Ability to diagnose and resolve complex system issues
- Experience with ERP configuration and functional troubleshooting
- Strong stakeholder management and communication skills
- Ability to work under pressure in high-severity incident scenarios
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