Senior Specialist, Client Operations

The Bank of New York MellonPittsburgh, PA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Tuition/Education Assistance

Job Description

JobID: 81291

Category: Client Operations & Reporting

JobSchedule: Full time

Posted Date: 2026-09-09T12:21:04+00:00

JobShift: Day

Base Salary Min: 59000

We're seeking a future team member for the role of Senior Specialist, Client Operations to join our team. This role is located in Pittsburgh, PA.

In this role, you'll make an impact in the following ways:

Own the end-to-end Trade processing until settlement, including task allocation, controls, quality, and risk management
Act as the primary point of contact for process queries, client escalations, and senior stakeholder communication
Build strong, trusted client relationships and ensure consistent, accurate service delivery
Ensure full compliance with BNY policies and all regulatory daily, weekly, monthly, and annual requirements, including timely escalation of control breaches
Lead and manage the team, including workload planning, performance management, coaching, training, and all related people processes
Monitor team process knowledge and quality, providing regular feedback and driving continuous improvement
Identify process risks and errors, ensure root cause analysis, and implement sustainable corrective actions
Drive the Digital and AI agenda by identifying automation opportunities and embedding digital solutions to deliver higher STP, increased efficiency, and reduced operational risk
Lead and coordinate business and change initiatives impacting day to-day operations

To be successful in this role, we're seeking the following:

Bachelor's degree in Business, Finance, or related field required.
Advanced degree or professional certifications in finance or business administration preferred.
5-7 years of experience in corporate trust or related field within financial services.
Experience in an operational area and/or client services preferred.
Strong leadership and collaboration skills across diverse teams, with excellent interpersonal skills for client interactions.
Experience in holding teams responsible to department KRI's and undertaking annual performance reviews with teams.
Demonstrable interest in continuous learning and delivery of process improvements, including the use of digital tools and AI.

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FAQs About Senior Specialist, Client Operations Jobs at The Bank of New York Mellon

What is the work location for this position at The Bank of New York Mellon?

This job at The Bank of New York Mellon is located in Pittsburgh, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Bank of New York Mellon?

Employer has not shared pay details for this role.

What employment applies to this position at The Bank of New York Mellon?

The Bank of New York Mellon lists this role as a Full-time position.

What experience level is required for this role at The Bank of New York Mellon?

The Bank of New York Mellon is looking for a candidate with "Senior-level" experience level.

What benefits are offered by The Bank of New York Mellon for this role?

The Bank of New York Mellon offers following benefits: Career Development and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at The Bank of New York Mellon?

You can apply for this role at The Bank of New York Mellon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.