Senior Systems and Information Technology Specialist

MC Residential BrandParadise Valley, Arizona

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

Summary

The Senior Systems and Information Technology Specialist serves as the primary internal administrator for the company’s systems and IT needs, with a strong emphasis on Yardi property management software and other related platforms. Qualified candidates will have business and/or property management knowledge and experience and possess strong customer service qualities.

This position works closely with both corporate and property management users to provide technical support for hardware, software, systems, and network issues. Support activities include intake, triage, and resolution of support tickets and, as necessary, escalation of complex issues to third party systems and IT vendors. The position also assists with system maintenance, user account management, and cybersecurity practices across the company.

Essential Duties and Responsibilities:

Serve as the primary point of contact for support tickets related to general IT issues and systems, including Yardi, RealPage and other ancillary systems.
Troubleshoot and resolve system and IT-related issues, escalating complex problems to 3^rd party support vendors as needed.
Track and report on key ticket metrics such as volume, type, resolution times, and recurring trends.
Identify recurring systems and IT issues and recommend solutions and/or process improvements.
Develop and automate reports and dashboards that support data-driven decision-making across corporate departments and property assets.
Coordinate user accounts, system configurations, and permissions across corporate and property platforms with 3^rd party vendor support if needed.
Manage 3^rd party IT and system vendor relationships and agreements.
Coordinate IT and systems set-up for all new properties under management.
Promote continued awareness around adoption of critical tools and technologies.
Manage IT software, SaaS resources and hardware inventories.

Education and Experience:

Associate degree preferred, minimum of high school diploma.
3+ years minimum experience with property management software and systems, with a particular emphasis on Yardi
Advanced experience with Microsoft products (Microsoft 365 preferred)
Preferred: 2+ years Multifamily industry experience

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FAQs About Senior Systems and Information Technology Specialist Jobs at MC Residential Brand

What is the work location for this position at MC Residential Brand?

This job at MC Residential Brand is located in Paradise Valley, Arizona, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at MC Residential Brand?

Employer has not shared pay details for this role.

What employment applies to this position at MC Residential Brand?

MC Residential Brand lists this role as a Full-time position.

What experience level is required for this role at MC Residential Brand?

MC Residential Brand is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at MC Residential Brand?

You can apply for this role at MC Residential Brand either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.