Senior Systems Engineer

POSITION SUMMARY

As a Senior Systems Engineer, you'll have the opportunity to shape and support the core IT infrastructure that powers Kripalu. In this role, you'll apply your expertise in virtualization, networking, and Microsoft technologies to ensure our systems are secure, reliable, and scalable. From designing solutions to tackling complex challenges, you'll be the trusted expert driving improvements that make a real impact across the organization. Additional key responsibilities include expanding the IT infrastructure as required to support business goals. This includes both on-premises and cloud systems. This position also provides second-level internal support for issues not immediately resolved by first-level Helpdesk support.

This role is suitable for hybrid work arrangements, which give employees the opportunity to work two days per week from home.

ACCOUNTABILITIES

• 25% Back-up other members of the IT team.
• 20% Support of Enterprise Virtual Infrastructure.
• 20% Linux and Windows system administration.
• 10% Network Management and maintenance.
• 5% Enterprise Wireless Network Support.
• 5% Computer training and tutoring.
• 15% Additional projects, tasks, and assignments as directed by supervisor.

CORE COMPETENCIES

• Possesses strong core ethics, integrity, and values consistent with Kripalu's organizational principles.
• Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.
• Demonstrates the knowledge and abilities necessary to perform required job elements to established standards.
• Learns and adapts quickly in new situations, resulting in successful performance.
• Accepts responsibility for own actions.
• Embraces experiences as learning opportunities.

KEY RESPONSIBILITIES

• Administer and maintain physical and virtual servers.
• Manage SAN and NAS storage systems and enterprise backup solutions.
• Maintain thorough documentation of network configurations, procedures, and changes.
• Monitor and troubleshoot network performance and connectivity issues, ensuring minimal downtime and optimal performance.
• Perform patching and updates for Linux, Windows, and SQL servers and other critical systems.
• Perform system hardening and vulnerability remediation.
• Provide level 2 & 3 support for infrastructure and business applications.
• Administer Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, and Teams.
• Manage Active Directory, Group Policy, and identity/access controls.
• Design and maintain DR and BCP strategies.
• Conduct regular testing and validation of recovery procedures.
• Support hybrid environments and cloud migration initiatives.