Senior Technical Program Manager, Database Services

Job Description:

Our Opportunity

Chewy is seeking a SeniorTechnical Program Manager, Database Services to lead high-impact, cross-functional programs across the whole Chewy ecosystem in Boston, MA.

You will own delivery across critical customer journeys and foundational platforms, including data in DynamoDB, PostgresSQL, Qdrant, SQL Server and Snowflake. These programs sit at the intersection of customer experience, all customers workflows, and scalable platform architecture.

In this role, you will partner closely with Engineering, Product, and Platform teams to deliver complex, multi-quarter initiatives that directly impact customer experience, operational efficiency, and business growth.

As a TPM, you will operate at the intersection of technology, product, and execution. You’ll own end-to-end delivery across distributed systems and influence how we scale Data at Chewy.

What You’ll Do

• Own and drive end-to-end delivery of complex technical programs across Chewy’s Data technology stack, from concept through launch and post-launch optimization

• Translate business objectives into clear technical requirements, milestones, and execution plans

• Navigate complex system dependencies across backend services and platform infrastructure

• Identify risks, tradeoffs, and bottlenecks early; drive mitigation strategies and escalate effectively when needed

• Partner with engineering teams in architecture and design discussions to understand system tradeoffs and inform execution plans

• Establish and drive operational rigor through program reviews, metrics, status reporting, and retrospectives

• Drive clear communication and alignment across technical and non-technical stakeholders, including leadership

• Own and drive sound Data Governance across Chewy in partnership with other disciplines.

What You’ll Need

• 5+ years of experience as a Technical Program Manager or similar role delivering large-scale, cross-functional technical initiatives.

• Proven experience leading multi-team, multi-system programs in a fast-paced, high-growth environment

• Strong technical fluency with distributed Data systems, reporting technologies such as Snowflake and Tableau, data pipelines, and cloud-based architectures

• Ability to engage in architecture discussions, understand system tradeoffs, and influence technical decision-making

• Experience managing complex dependencies across engineering, product, data, and business stakeholders

• Strong communication skills, with the ability to synthesize complex technical concepts into clear, actionable insights for diverse audiences, including executives

• Highly organized, execution-focused mindset with a strong sense of ownership and bias toward action

Bonus

• Experience building or scaling customer-facing Data products in eCommerce or marketplace environments

• Experience in agentic systems

• Experience working on systems that span both customer-facing experiences and internal platforms

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. 

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. 

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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