Senior Technical Program Manager - Product Development

The Senior Manager of Quality Programs is responsible for designing, leading, and scaling quality programs across the product lifecycle-from design and supplier onboarding through manufacturing, market release, and post-market surveillance. This role partners closely with R&D, Supply Chain, Manufacturing, Regulatory, and Commercial teams to ensure quality is embedded into processes, not inspected in after the fact.

This leader will manage complex, cross-functional programs, translate quality strategy into execution, and drive measurable improvements in product performance, compliance, and consumer satisfaction.

Key Responsibilities

Quality Program Leadership

• Own and lead enterprise-wide quality programs (e.g., risk management, corrective and preventive action (CAPA), supplier quality, audits, and continuous improvement initiatives).

• Translate quality strategy into scalable programs, tools, and governance models.

• Establish clear KPIs, dashboards, and reporting to monitor program effectiveness and drive accountability.

Cross-Functional Collaboration

• Partner with R&D, Operations, Supply Chain, Regulatory, and Customer Experience teams to embed quality requirements throughout the product lifecycle.

• Influence senior stakeholders to align on quality priorities, trade-offs, and risk mitigation strategies.

• Act as a key quality voice in product development, change management, and escalation forums.

Supplier & Manufacturing Quality

• Support and oversee supplier quality programs, including qualification, performance monitoring, audits, and issue resolution.

• Drive root cause analysis and systemic corrective actions for internal and external quality issues.

• Ensure manufacturing processes meet internal standards, regulatory requirements, and consumer expectations.

Compliance & Risk Management

• Ensure alignment with applicable quality standards and regulations (e.g., ISO, FDA, regional compliance as applicable).

• Lead quality risk assessments and ensure proactive mitigation strategies are in place.

• Support internal and external audits and ensure timely, effective follow-up actions.

People & Capability Development

• Lead, mentor, and develop quality program managers or cross-functional team members.

• Build quality capability across the organization through training, standard work, and best-practice sharing.

• Foster a culture of ownership, continuous improvement, and consumer-first thinking.

Qualifications

Required

• Bachelor's degree in Engineering, Quality, Operations, or a related field.

• 8-12+ years of experience in quality, operations, or program management within consumer goods, manufacturing, or a regulated product environment.

• Proven experience leading complex, cross-functional quality programs.

• Strong knowledge of quality management systems, CAPA, risk management, and continuous improvement methodologies.

• Excellent stakeholder management, communication, and influence skills.

Preferred

• Master's degree or MBA.

• Quality certifications (e.g., ASQ, Six Sigma Black Belt, Lead Auditor).

• Experience working with global suppliers and manufacturing partners.

• Demonstrated success driving cultural change around quality.

Key Competencies

• Strategic thinker with strong execution discipline

• Data-driven problem solver

• Comfortable operating in ambiguity and fast-paced environments

• Strong business judgment and consumer mindset

• Collaborative, credible, and confident leader

What Success Looks Like

• Quality programs are scalable, measurable, and consistently executed across the organization.

• Product quality issues are identified earlier and resolved faster with fewer consumer impacts.

• Cross-functional teams view Quality as a strategic partner, not a gatekeeper.

• Continuous improvement is embedded into daily ways of working.