Senior Technical Support Analyst (Tier 3)

GCS TechnologiesAustin, TX

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Job Summary

Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in extremely variable environments

Essential Duties and Responsibilities

Microsoft Azure and Office 365 Administration.
Provide remote technical support to customers calling for various technical issues.
Provide on-site technical support to customers as needed.
Must have flexible after-hours availability for implementation and deployment tasks.
Track time and provide troubleshooting notes as you work

Requirements

Desired Technical Knowledge

Technicians are expected to have intermediate to advanced knowledge of the following technologies, with the ability to quickly expand and deepen that knowledge as needed.

Microsoft & Endpoint Technologies

Microsoft 365 administration, including Exchange, Intune, Defender, and Entra ID
Windows Server and Windows Desktop operating systems (all supported versions)
macOS administration and familiarity with Apple Business Manager
Common desktop applications, including Microsoft Office and related productivity tools

Networking & Connectivity

Core networking concepts, including routing, switching, and firewall administration
Advanced networking experience with vendors and platforms such as Meraki, Fortinet, SonicWall, Cisco, and Dell
Network services and fundamentals, including DNS, NAT, and related technologies
Secure connectivity solutions, including:

Site‑to‑site VPNs
Point‑to‑site VPNs
Global Secure Access

Infrastructure & Virtualization

Virtualization technologies, including VMware vSphere and Microsoft Hyper‑V
Server backup and disaster recovery solutions, such as Datto, Veeam, and AppAssure / Rapid Recovery

Automation & Scripting

Basic scripting and query experience, including PowerShell and KQL

Additional Requirements

Participation in an after‑hours support escalation rotation
Ability to perform on‑site work as required
Must successfully pass a background screening
Ability to lift up to 20 lbs
Strong teamwork, communication, and documentation skills
Responsible for entering billable time and detailed notes into the ticketing system in real time
Applicants must be located in the Austin, TX metro area or surrounding communities

Preferred Qualifications

Certifications: Preference given to candidates with relevant industry certifications
Experience: 5+ years of experience in a help desk, systems administration, or network support role
Education: Degrees are valued but not required; experience and certifications are preferred

Benefits

75% to 100% work-from-home options
Flexible Paid Time Off
Medical/Dental/Vision Insurance available
Life and AD&D Insurance
Disability Insurance

GCS is an equal opportunity employer. GCS is a certified small business.

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FAQs About Senior Technical Support Analyst (Tier 3) Jobs at GCS Technologies

What is the work location for this position at GCS Technologies?

This job at GCS Technologies is located in Austin, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at GCS Technologies?

Employer has not shared pay details for this role.

What employment applies to this position at GCS Technologies?

GCS Technologies lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at GCS Technologies?

GCS Technologies is looking for a candidate with "Senior-level" experience level.

Does GCS Technologies allow remote work for this role?

Yes, this position at GCS Technologies supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by GCS Technologies for this role?

GCS Technologies offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Vacation, and Flexible/Unlimited PTO for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at GCS Technologies?

You can apply for this role at GCS Technologies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.