Senior Teleoperations Lead

TSMGCincinnati, OH

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

Supervise teleoperation teams across multiple shifts
Coordinate robot operations and deployment schedules
Monitor operational KPIs and productivity
Ensure compliance with safety and quality standards
Escalate technical issues and coordinate resolution
Train and mentor new teleoperators
Support customer-facing robotics deployments
Produce operational reports and performance summaries

Requirements

Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
Experience leading operational teams
Strong troubleshooting and decision-making skills
Excellent communication and reporting abilities

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FAQs About Senior Teleoperations Lead Jobs at TSMG

What is the work location for this position at TSMG?

This job at TSMG is located in Cincinnati, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at TSMG?

Employer has not shared pay details for this role.

What employment applies to this position at TSMG?

TSMG lists this role as a Full-time position.

What experience level is required for this role at TSMG?

TSMG is looking for a candidate with "Director" experience level.

What benefits are offered by TSMG for this role?

TSMG offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at TSMG?

You can apply for this role at TSMG either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.