Senior Teleoperations Lead

TSMGCambridge, MA

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

Key Responsibilities

Team Leadership

Lead and coordinate teleoperations teams across multiple shifts
Manage daily staffing and operational coverage
Support onboarding, training, and mentoring of new operators
Promote compliance with safety and operational procedures

Operations Management

Monitor operational KPIs and productivity metrics
Ensure delivery against quality and performance targets
Coordinate robot deployment schedules and operational readiness
Manage incident escalation and resolution processes

Stakeholder Coordination

Serve as the primary operational contact for internal and external stakeholders
Collaborate with engineering, product, and project management teams
Prepare operational reports and performance summaries
Support customer-facing robotics programs and deployments

Requirements

Essential

Previous experience leading operational teams
Strong communication and organizational skills
Experience in robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or technical operations
Ability to work in fast-paced, technology-driven environments

Preferred

Experience supporting robotics, AI, AV/ADAS, drone, or automation programs
Experience managing distributed or shift-based teams
Technical background in engineering, operations, or industrial environments

What We Offer

Leadership role within a rapidly growing robotics sector
Opportunity to help scale next-generation robotics deployments
International projects and client exposure
Career growth opportunities across robotics and AI operations
Collaborative environment working alongside engineering and product teams

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FAQs About Senior Teleoperations Lead Jobs at TSMG

What is the work location for this position at TSMG?

This job at TSMG is located in Cambridge, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at TSMG?

Employer has not shared pay details for this role.

What employment applies to this position at TSMG?

TSMG lists this role as a Full-time position.

What experience level is required for this role at TSMG?

TSMG is looking for a candidate with "Director" experience level.

What benefits are offered by TSMG for this role?

TSMG offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at TSMG?

You can apply for this role at TSMG either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.