Senior Trainer

Job Title

Senior Trainer

Position: Trainer

Location: BOG, Hybrid

About Your Business Area/Department :

Navitaire, an Amadeus company, are proven innovators in the travel industry shaping the way the world thinks about travel. With more than 50 customers worldwide, including many of the world's most successful hybrid and low-cost airlines, Navitaire offers a unique opportunity to make a large impact on the world of travel. Navitaire offers customers industry-leading IT solutions in support of their hosted Cloud platforms.

Role Description:

• The trainer's primary responsibility is to create training agendas and plans and then conduct client or internal trainings based on the results of a training needs analysis. As a member of a client implementation project, the trainer also delivers support to the project team by providing functional assistance and status updates as necessary. To successfully deliver training, the trainer is required to comprehensively learn and understand Navitaire's products and keep up to date on new software releases.
• The trainer works closely with members of the Training, Product, Delivery, and Support teams across all Navitaire offices.
• Key Areas of Responsibility:
• Learn, understand, and stay current on product functionality.
• Assess and document training needs of the customer.
• Design, create, and maintain training materials to be used in customer and internal trainings.
• Conduct customer and internal training.
• Support client implementation projects by testing client accounts, conducting training, attending project meetings, answering functional questions, and providing status updates to the Delivery Project Manager.
• Establish a dynamic training environment to accommodate different nationalities, personalities, and needs of each customer.
• Develop and maintain positive relationships with customers.
• Perform other related duties as assigned
• Basic Qualifications:
• Minimum of 3 years experience in either of the following:
• Professional classroom instruction and presentation skills.
• Reservations products through development, testing, or support.
• Ability to work 1:1 with customers on-site and virtually.
• Ability to solve and document problems and issues effectively.
• Excellent verbal and written communication skills.
• Ability to work independently in a dynamic, fast-paced environment.
• Flexible work schedule including occasional weekends and holidays; willingness to travel
• Preferred Qualifications:
• Knowledge of airline and/or travel industry business processes
• Knowledge of travel industry groups, practices, and/or standards: IATA, ATA, ATPCo, OTA
• Experience working directly with customers
• IT background
• Experience in conducting virtual trainings
• Education/Certifications:
• Bachelor's degree or above preferred

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Hybrid working model.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

• A critical mission and purpose- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• Great opportunities to learn- Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• A caring environment- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• A complete rewards offer- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

• A diverse and inclusive community- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• A Reliable Company- Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.