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Senior UX Program Manager

Diversified Services Network, Inc.Peoria, IL
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Overview

Schedule
Full-time
Career level
Director
Remote
On-site

Job Description

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior UX Program Manager to join our team in Chicago, IL or Peoria, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

JOB RESPONSIBILITIES:

  • Lead design operations: intake, backlog management, and prioritization.
  • Collaborate with design managers on goal-tracking and resource planning.
  • Drive review cadences and ensure timely delivery across product lifecycles.
  • Document and optimize frameworks, processes, and best practices.
  • Create and maintain dashboards and reporting tools for transparency.
  • Facilitate onboarding, training, and knowledge sharing.
  • Escalate issues and manage trade-offs between business and user needs.

Requirements

EDUCATION & EXPERIENCE REQUIRED:

  • Bachelor’s degree OR equivalent industry experience.
  • 6+ years of successful experience as a Producer, UX Program Manager leading large projects through the full product development life cycle in a large, cross-functional in a user experience or design team.

REQUIRED SKILLS:

  • Experience with design tools (e.g., Figma, Sketch) and project management tools (e.g., Azure Dev Ops, Confluence, Aha!).
  • Experience with resource planning and program delivery
  • Experience working with project playbooks, building schedules, managing issues/risks, and establishing communication plans
  • Program and Project Management – Leading complex UX initiatives across teams.
  • Cross-functional Collaboration – Aligning stakeholders and driving clarity.
  • Process Optimization with AI Tools (Copilot) – Creating scalable, repeatable workflows and frameworks.
  • Experience managing UX programs and Research integration

DESIRED SKILLS:

  • Deep understanding of human centered design
  • Agile and Waterfall methodologies

SOFT SKILLS REQUIRED:

  • Strong written and verbal communication.
  • High attention to detail.
  • Ability to manage multiple priorities under tight deadlines.
  • Sense of ownership, urgency, and drive.
  • Ability to anticipate trade-offs and escalate issues effectively.

Benefits

BENEFITS:

  • 401(k)
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

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FAQs About Senior UX Program Manager Jobs at Diversified Services Network, Inc.

What is the work location for this position at Diversified Services Network, Inc.?
This job at Diversified Services Network, Inc. is located in Peoria, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Diversified Services Network, Inc.?
Employer has not shared pay details for this role.
What employment applies to this position at Diversified Services Network, Inc.?
Diversified Services Network, Inc. lists this role as a Full-time position.
What experience level is required for this role at Diversified Services Network, Inc.?
Diversified Services Network, Inc. is looking for a candidate with "Director" experience level.
What is the process to apply for this position at Diversified Services Network, Inc.?
You can apply for this role at Diversified Services Network, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.