Senior Voice Engineer
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Overview
Job Description
Location: Portland, OR/Vancouver,WAa {text decoration: none;color: #464feb;
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}Role SummaryWe are seeking an experienced Senior Voice Engineer with strong expertise in Avaya Voice Infrastructure, Unified Communications, Contact Centre technologies, and Voice Automation. The engineer will provide L3 support, lead complex troubleshooting activities, drive voice transformation initiatives, and develop automation solutions to improve operational efficiency and service reliability.Key ResponsibilitiesProvide L3 support for enterprise voice and unified communication environments.Act as the highest technical escalation point for voice-related incidents and outages. Troubleshoot complex issues involving Avaya telephony, Clients, SIP trunks, call routing, and contact centre platforms.Perform root cause analysis (RCA) and implement permanent fixes.Lead voice migrations, upgrades, and transformation projects. Support major incidents and customer escalation calls.Collaborate with network, security, and application teams to resolve cross-functional issues.Develop and maintain automation solutions for voice operations and monitoring. Create operational dashboards, reports, and health-check assessments.Work with telecom providers for SIP, PRI, and circuit-related issues.Maintain technical documentation, call flows, and operational procedures. Mentor L1/L2 engineers and provide technical guidance.Mandatory Technical SkillsAvaya Voice TechnologiesAvaya Aura Communication ManagerAvaya Session ManagerAvaya System ManagerAvaya Session Border Controller (ClientE)Avaya Media Gateway (G430/G450/G650)Avaya CMS ReportingAvaya Contact Center / EliteAvaya IP Office (good to have)VoiceUC TechnologiesSIP Protocol AnalysisH.323VoIP Call Flow TroubleshootingSIP Trunk ManagementDial Plan DesignSession ManagementCall RoutingCall RecordingVoice QoS AnalysisClient AdministrationContact Centre TechnologiesAvaya Contact CenterCall VectoringVDNHunt GroupsCMS ReportingWorkforce Management IntegrationIVR IntegrationAutomation Skills (Mandatory)Python ScriptingREST API IntegrationAutomation using AnsiblePowerShell ScriptingLog CollectionAnalysis AutomationHealth Check AutomationAutomated Configuration BackupValidationDashboard Automation using Grafana, Power BI, or equivalentSNMPAPI-based Monitoring IntegrationPreferred Automation Use CasesAutomated Voice Infrastructure Health ChecksSIP Trunk MonitoringAlertingAutomated Incident DiagnosticsConfiguration Compliance ValidationVoice Gateway Backup AutomationCall Quality Analytics ReportingCapacityUtilisation ReportingAutomated Certificate MonitoringChange Validation AutomationSLAKPI Reporting AutomationAdditional SkillsWireshark Packet AnalysisTelecom Carrier CoordinationITIL Incident, ProblemChange ManagementMonitoring Tools (SolarWinds, PRTG, Splunk, NetBrain)Microsoft Teams Voice Integration (Direct Routing)AudioCodes Client (Preferred)Certifications (Preferred)Avaya Certified Specialist (Client)Avaya Certified Implementation Specialist (ACIS)CCNP CollaborationMicrosoft Teams Voice Engineer (MS-720)Python or Automation CertificationsKey CompetenciesStrong customer-facing communication skills.Ability to manage critical voice incidents independently. Excellent troubleshooting and analytical skills.Experience supporting large enterprise voice environments.Capability to drive automation and operational improvement initiatives.Willingness to work onsite and participate in on-call support rotation
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
