Senior Yardi Support Specialist

Ledic Management GroupAtlanta, GA

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Benefits

Career Development

Job Description

Envolve Community Management owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.

Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Senior Yardi Support Specialist to work remotely.

Role Description

This is a full-time remote role for a Senior Yardi Support Specialist. The Senior Yardi Support Specialist

will be responsible for providing technical and customer support, troubleshooting Yardi software issues,

and ensuring effective communication with the Yardi Support team and users.

Essential Duties and Responsibilities

Resolve escalated tickets from the Tier 1 Yardi support queue.
Resolve at least 70% of tickets within their ticket queue.
Escalate complex issues with proper documentation to the Tier 3 Yardi support queue or Yardi Systems.
Serve as a backup to the Tier 1 Yardi support queue.
Provide advanced support for all the Yardi products Envolve utilizes.
Mentor and guide Tier 1 Yardi Support Specialists with a patient, supportive, and compassionate approach.
Complete resident ledger and accounting updates.
Develop and maintain custom Yardi reports.
Write SQL queries, stored procedures, and scripts to extract and analyze system data.
Create automated reporting packages using Report Scheduler and other Yardi tools.
Troubleshoot data integrity issues and resolve discrepancies in Yardi databases.
Monitor system performance, troubleshoot errors, and ensure data integrity.
Analyze business workflows and recommend improvements to system usage and configuration.
Document solutions and maintain the knowledge base.
Provide user account support and access management.
Test and implement new Yardi
Work with interface vendors to establish and maintain Yardi data
Assist with onboarding new properties and associated
Analyze support tickets and work with department heads to create opportunities for additional training. Assist with end user training and development of training guides.
Travel to property sites, corporate offices, seminars, events, or any other work-related needs when requested by their supervisor.
Assist supporting non Yardi software when requested by their supervisor.
Other duties, as assigned.

Required Qualifications

Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
7+ years of Yardi Voyager experience including administration and user
7+ years of residential and/or affordable support
Experience with Yardi custom reporting and SQL scripting within a Yardi database
Experience with ETL, Y2Y and/or custom importing
Strong Technical Support and Customer Support experience
Excellent communication skills to ensure successful resolution to internal client issues
Must be able to work independently and in a team environment
Attention to detail and problem-solving skills
Solid time management and organizational skills to efficiently complete assigned tasks
Ability to interact professionally with a diverse group of co-workers
Analytical, interpretive and troubleshooting skills
Proficient in Microsoft Office Suite

Preferred Specific Job Knowledge and Skills

Experience supporting the following Yardi Products:
Voyager 7
Voyager 8 / Elevate
Residential
Affordable / Compliance Manager
Financial
RentCafe
Procure to Pay
CRMIQ
Maitenance ID
ForecastIQ

EOE Minorities/Female/Disabled/Veterans

Background Screening and Drug Test Required.

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FAQs About Senior Yardi Support Specialist Jobs at Ledic Management Group

What is the work location for this position at Ledic Management Group?

This job at Ledic Management Group is located in Atlanta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Ledic Management Group?

Employer has not shared pay details for this role.

What employment applies to this position at Ledic Management Group?

Ledic Management Group lists this role as a Full-time position.

What experience level is required for this role at Ledic Management Group?

Ledic Management Group is looking for a candidate with "Senior-level" experience level.

Does Ledic Management Group allow remote work for this role?

Yes, this position at Ledic Management Group supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Ledic Management Group for this role?

Ledic Management Group offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Ledic Management Group?

You can apply for this role at Ledic Management Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.