Server Assistant - 1799/The Harpeth Hotel

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.

ESSENTIAL RESPONSIBILTIES

• Ensure tables are cleaned and set in a timely manner to effectively serve our guests, maintaining table settings by removing finished courses, clearing ang organizing dirty dishes, glasses and silverware and maintaining a clean and sanitary bussing station.
• Complete all restocking and cleaning duties as instructed.
• Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.
• Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful and courteous demeanor always. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Perform other duties as assigned, requested or deemed necessary by management.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school education or equivalent experience.
• Three- Six months experience in a food/beverage services environment or establishment
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
•  Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

• Able to lift, push, carry 20 - 40 lbs.
• Stand continuously for long periods of time.
• Lift, pull, push, bend, and move items to support the hotel and outlets

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits- Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

WHY THE HARPETH:

As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.

At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!