Server

The In-Room Dining Server delivers timely, polished room service-taking orders, preparing trays/carts, and presenting meals in guest rooms with a warm, professional touch. You'll uphold service, safety, and sanitation standards while coordinating with the kitchen, bar, and front office to ensure an exceptional private dining experience.

Key Responsibilities

• Order Taking & Accuracy

• Answer IRD phones using standard greeting/script; confirm allergies/dietary needs, timing, and delivery instructions.

• Enter orders in POS with correct modifiers and seat/cover counts; verify pricing, promotions, and room routing.

• Tray/Cart Setup & Delivery

• Stage trays/carts to spec (linens, flatware, condiments, covers, garnishes); verify temperatures and presentation before leaving the kitchen.

• Deliver within quoted times; announce and present items, offer setup on table/stand, and perform a brief quality check.

• Guest Service & Recovery

• Provide discreet, gracious service; anticipate needs (extra napkins/condiments, water/ice).

• Handle service recovery professionally and escalate issues to leadership when needed.

• Payments & Controls

• Process checks via room charge, cash, or card; verify ID/room number and obtain signatures; follow PCI and cash-handling policies.

• Accurately post delivery fees, gratuities, and mini-bar add-ons (if applicable).

• Pick-Ups & Floor Care

• Retrieve trays/carts from hallways promptly; maintain clean corridors and service pantries; follow elevator and noise etiquette.

• Sanitation & Safety

• Follow ServSafe/HACCP practices: holding temps, labeling, allergen/cross-contact prevention, and cleaning logs.

• Use proper lifting and cart-handling techniques; report hazards and incidents.

• Coordination & Communication

• Coordinate fire times with Culinary/Bar; communicate 86s, delays, and VIP priorities.

• Liaise with Front Office/Rooms Controller for DND, late check-outs, and special instructions.

• Side Work & Inventory

• Restock pantries and IRD stations (condiments, china/glass/silver, trays, warmers, linens); polish wares; assist with counts and requisitions.

• Alcohol Service (if applicable)

• Verify IDs and follow responsible service laws (TIPS/TEAM); manage sealed deliveries per policy.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.