Server

JOB SUMMARY:The restaurant server at the Prelude or Northbox in War memorial, is responsible for providing exceptional customer service throughout the entire dining experience to ensure a first-class guest experience and the highest level of satisfaction possible. As a server, you are responsible for welcoming guests, taking orders accurately, delivering food and beverages efficiently, and maintaining a clean and organized dining area. You are also expected to assist with restaurant setup and closing duties as needed.Below is an overview of the primary job functions and responsibilities:ESSENTIAL FUNCTIONS:The Restaurant Server is responsible for a variety of duties, including but not limited to:Greeting and seating guests in a warm and professional manner.Taking accurate food and beverage orders and entering them into the POS system.Delivering food and beverages promptly to guests.Clearing and resetting tables, ensuring cleanliness and readiness for the next guests.Assisting in running food from the kitchen to the dining area as directed.Providing tableside beverage service, including pouring wine, water, coffee, and tea.Recommending menu items, answering questions about dishes, and addressing guest concerns.Maintaining knowledge of the menu, daily specials, and any dietary options.Assisting with restaurant setup, including arranging tables, chairs, and place settings.Cleaning and organizing the dining area and workstations throughout and after service.Using the POS system to process payments accurately, including cash, credit cards, and tips.Supporting team members with opening and closing duties, including sweeping and mopping floors.Adhering to all health and safety standards, including proper handling of food and beverages.Performing other duties as assigned by management.This is not an exhaustive list, and other duties may be required.JOB QUALIFICATIONS:At least 1 year of customer service or hospitality-related experience (restaurant experience preferred)Familiarity with Point of Sale (POS) systems and the ability to troubleshoot basic issues.Must have regular email for scheduling.Friendly, professional, and outgoing demeanor with the ability to interact with guests, coworkers, and management.Must thrive in a fast-paced, high-energy environment.Ability to adapt to guest, client, and restaurant needs as required.Must be able to stand and walk for up to 8-12 hours during shifts.Ability to lift up to up to 30 pounds.Frequent bending, stooping, reaching, and twisting to serve guests or handle equipment.Carrying and balancing heavy trays with food and beverages.Must be able to go up and down stairs as needed

Reliable transportation is required

Food Handler Certification is required (or must be obtained before starting work).ABILITIES:Lift, push, pull, or carry equipment as needed for restaurant operations.Respond promptly and courteously to guest requests and concerns.Provide exceptional customer service with a focus on creating memorable dining experiences.Carry and balance large and small trays with food and beverages.Self-directed and able to manage multiple tasks and priorities effectively.Develop cooperative working relationships with team members.Follow instructions and comply with all standards and policies of the War memorial.Maintain confidentiality and professionalism at all times.WORK ENVIRONMENT:Frequent use of stairs, including carrying trays, dishes, and supplies up and down.Adaptability to moderate to extreme temperature changes.Exposure to moderate to high noise levels during peak hours.Working in a fast-paced environment, particularly during busy meal services

Flexibility to work evenings, weekends, and holidays as required.Requires standing and walking for extended periods (up to 8-12 hours per shift).Frequent bending, stooping, reaching, and twisting to serve guests or handle equipment.Lifting and moving supplies, chairs, and tables as needed (up to 50 pounds).CLASSIFICATION: Non-exempt (hourly).