Servers - Logan Airport
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Overview
Job Description
The Server position is responsible for enhancing the guest experience by recommending and serving food and beverages according to Legal Sea Foods' high-quality standards. The Server is one of the primary contacts that a guest has, interacts directly with guests to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. The Server must always maintain a friendly and attentive demeanor.
DUTIES & RESPONSIBILITIES:
- Greet guests warmly, take their food and beverage orders.
- Explain menu items, ingredients, and preparation methods to guests. Ask about allergies.
- Enter food and beverage orders into POS system accurately.
- Provide attentive and personalized service, anticipating guests' needs.
- Check on guests during their meals to ensure satisfaction and address requests/concerns.
- Refill drinks, clear plates, and reset tables.
- Assist with tidying tables, clearing leftovers, setting up stations, and maintaining a pleasant dining area.
- Handle guest complaints or concerns professionally and bring issues to management when necessary.
- Present bills to guests and process payment transactions accurately and quickly.
- Participate in pre-shift meetings and training sessions as required.
- Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.
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