Service Administrator - Fleet Services

Primary FunctionThe Service Administrator provides operational, administrative, and customer support to service operations by coordinating service activities, maintaining accurate records and financial transactions, and facilitating effective communication between customers, technicians, and internal stakeholders.Essential DutiesCoordinate Service Operations and Fleet Readiness

Open, assign, monitor, and close service calls to support fleet and customer service requirementsPrioritize equipment repairs, maintenance, and readiness activities to maximize fleet availabilityMonitor equipment status and communicate service priorities to appropriate stakeholders

Support multiple locations and assist with operational initiatives and special projects

Participate in an after-hours on-call rotation to support service operationsSupport Service Technicians and Repair ExecutionCoordinate repair activities and work assignments to align with operational prioritiesVerify technician labor entries for accuracy and consistency with completed workAssist technicians with administrative, system, and documentation requirementsFacilitate communication between technicians, service teams, and operational personnel to support efficient service delivery

Manage Service Administration and Financial Processes

Prepare customer estimates for equipment damage, cleaning charges, loss recovery, and repair workProcess purchase orders, expenses, invoices, and billings associated with service operationsReview, route, and maintain warranty documentation in accordance with company proceduresMaintain accurate service records, work orders, and supporting documentationEnsure service transactions and administrative processes are completed accurately and timely

Deliver Customer Support and Communication

Respond to customer inquiries regarding service, repairs, and equipment statusResolve customer concerns and provide timely follow-up to ensure satisfactionCommunicate service updates and repair progress to customers and internal stakeholdersCoordinate equipment movement and serve as a liaison between customers, coordinators, and techniciansBuild and maintain effective working relationships that support a positive customer experience

Minimum RequirementsEducationHigh School Diploma.Work Experience

2+ years working experience in a similar administrative related position.

Physical

Must be able to work for long periods while seated.

Other

Demonstrate effective verbal and written communication skills and strong customer service and relationship-building skills when interacting with customers and internal stakeholders.Utilize personal computer applications proficiently, including intermediate-level skills in word processing software, preferably Microsoft Office products.