Service Advisor

CSM CompaniesOak Creek, WI

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Paid Vacation

Job Description

Wisconsin Kenworth in Milwaukee is seeking a customer service focused individual to take on the Service Advisor role on 2nd Shift! Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team!

Hours for this position are 2:00 PM - 10:30 PM Monday through Friday

Responsibilities:

Create a positive initial contact with service customers
Ensure that all service phone calls are handled professionally and expediently
Work closely with shop foremen to schedule service repairs
Perform additional duties as required by the Service Manager
Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

Open work orders
Discuss service issues with customer and create an accurate description of customer's service problems and requests
Determine method of payment and explain payment requirements to customer before work commences
Maintain communication with customer as necessary during the repair process
Maintain complete knowledge of OEM and vendor warranties
Close repair orders

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FAQs About Service Advisor Jobs at CSM Companies

What is the work location for this position at CSM Companies?

This job at CSM Companies is located in Oak Creek, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at CSM Companies?

Employer has not shared pay details for this role.

What employment applies to this position at CSM Companies?

CSM Companies lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at CSM Companies?

CSM Companies is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at CSM Companies?

You can apply for this role at CSM Companies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.