Service Advisor
Nielsen Automotive GroupStanhope, NJ
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Nielsen Nissan is seeking Service Advisors to join our team!The Nielsen Automotive Group understands the importance of employee satisfaction and how it has a direct effect on our customer experience. Our customer retention keeps our shops extremely busy affording our Advisors the ability to provide well for themselves and their family's. Our dealerships are well respected and we welcome applicants who can adapt to the Nielsen Way as we continue to grow and flourish in our local communities.BENEFITS:FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University!Employee discount plans on purchases and services Competitive wages, commensurate with experienceHealth, dental and vision insurance Life insurance401k retirement account Paid vacation and sick leaveESSENTIAL DUTIES:Schedule appointments. Greet customers in a timely, friendly manner.Obtain customer & vehicle data. Communicate with service customers to determine the nature of the mechanical problem.Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications. Obtain customer’s signature on repair order.Inspect all vehicles for body work, notify the customer that the work is needed, and provide an estimate for body shop work. Establish time promised.Maintain CSI rating at least comparable to that of the manufacturer, zone or branch average. Understand and follow federal, state and local regulations.Ensure that all repair orders are accounted for. If additional work is needed, explain the details to the customer, including the additional cost and time consideration.Provide estimates of labor & parts. Follow up progress of each repair order during the day & record on repair order in approved fashion.Handle telephone inquiries regarding work in process & appointments and return phone messages promptly. Deliver vehicle to customers & answer any questions.Interpret warranty information & policies to customers. Identify ROs that require special handling such as rush, customer waiting, special problem, comeback.Keep Service Manager informed of all problems & potential problems involving repairs, customers & equipment. Be up-to-date on technical & performance information on all vehicles serviced by dealership.On completion of work, repair orders must be closed in a TIMELY & EFFICIENT manner.QUALIFICATIONS: H.S. diploma or the equivalent.Ability to read & comprehend instructions & information. Two years of experience in a dealership position.General knowledge of mechanical operations. Professional personal appearance.Excellent oral & written communication skills.
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FAQs About Service Advisor Jobs at Nielsen Automotive Group
What is the work location for this position at Nielsen Automotive Group?
This job at Nielsen Automotive Group is located in Stanhope, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Nielsen Automotive Group?
Employer has not shared pay details for this role.
What employment applies to this position at Nielsen Automotive Group?
Nielsen Automotive Group lists this role as a Full-time position.
What experience level is required for this role at Nielsen Automotive Group?
Nielsen Automotive Group is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Nielsen Automotive Group for this role?
Nielsen Automotive Group offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Vacation, Paid Sick Leave, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Nielsen Automotive Group?
You can apply for this role at Nielsen Automotive Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.