Service Advisor
Premier Truck GroupSpringfield, MO
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Job Description
Service Advisor Responsibilities :
Responsible for greeting customers coming into the service department for all service needs
Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates
Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders
Open Repair Orders and close Repair Orders in times of customer/service overflow
Assist the Shop Supervisor’(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updated
Assist service technicians in identifying opportunities to Up-Sell
Report all customer complaints to the Service Manager and/or the Assistant Service Manager
Inspect each departing job for quality and cleanliness
Finalizes paperwork upon completion of work and at end of shift
Check all cash schedules daily
Assist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.
Promote good housekeeping and safe work practices
Perform all other duties as assigned
Service Advisor Requirements:
Education
A high school diploma or GED is required.
Experience
Minimum of 2 years’ experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory.
Licenses or Certificates
A valid driver’s license is required.
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FAQs About Service Advisor Jobs at Premier Truck Group
What is the work location for this position at Premier Truck Group?
This job at Premier Truck Group is located in Springfield, MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Premier Truck Group?
Employer has not shared pay details for this role.
What employment applies to this position at Premier Truck Group?
Premier Truck Group lists this role as a Full-time position.
What experience level is required for this role at Premier Truck Group?
Premier Truck Group is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Premier Truck Group?
You can apply for this role at Premier Truck Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.