Service Advisor

Valley Imports is looking for a Service Advisor with great customer service skills to join our team!

The Service Advisor serves as the primary point of contact for our customers, ensuring an exceptional, personalized, and seamless service experience. This role requires a strong background in customer service standards, a proactive approach to client needs, and the ability to build long-term, trust-based relationships. The ideal candidate is detail-oriented and thrives in a fast-paced, customer-focused environment!

Hours are between Monday-Saturday, 7am-6pm, 45 hours a week, with potential to earn between $65k-$100k+.

Valley Imports strives to be an automotive leader in our community, addressing our customers' needs with the utmost respect, care, and attention to detail. Customer experience scores have ranked us high in the nation one year after the next.

Join our service team that will value your skills - apply now!

QUALIFICATIONS

Education and/or years' experience required:

• High School Diploma or G.E.D.
• One to two years' service advisor experience.
• Two plus years in a customer-facing role (e.g., hospitality, retail, automotive, concierge).
• Valid driver's license and acceptable driving record.

Preferred/Required Skills and Abilities:

• Ability to work with limited supervision.
• Must be able to manage in a fast-paced work environment.
• Must have great customer service, interpersonal, and communication skills.
• Deep understanding of customer service etiquette and standards.
• Strong attention to detail and problem-solving skills.
• Tech-savvy with proficiency in DMS systems and scheduling tools.

ESSENTIAL FUNCTIONS AND ACCOUNTABILITES

Client Experience Management

• Greet clients with a warm, professional demeanor
• Understand and anticipate client preferences, needs, and expectations.
• Provide personalized service, including coordinating bespoke experiences or product customization.

Service Coordination

• Serve as the liaison between the client and internal departments (e.g., service, sales, logistics).
• Interface with customers and technicians to identify and sell vehicle repairs and maintenance.
• Determine need for repairs and maintenance by vehicle inspection and questioning customer, and by researching service history and computer information.
• Schedule appointments, manage timelines, and ensure accurate follow-through on all client service requests.

Issue Resolution & Follow-Up

• Handle concerns or complaints with discretion, urgency, and professionalism.
• Ensure all client issues are resolved promptly and documented appropriately.
• Conduct follow-up to ensure client satisfaction and retention.

Sales & Upselling

• Recommend premium services, upgrades, or exclusive offerings that align with client interests.
• Assist in generating revenue through effective communication and upselling strategies.

Recordkeeping & DMS Management

• Maintain accurate client records and preferences in DMS systems.
• Track client history, feedback, and loyalty activities.
• Adhere to work schedule and maintain regular attendance.

BENEFITS

• Health, Dental & Vision Insurance
• Health Savings Account
• Employer-Paid Life Insurance & Long-Term Disability
• 401(k) & Profit Sharing Plan
• Voluntary Benefits
• Flexible Spending Accounts
• Paid Time Off (PTO) Plan
• Employee Assistance Program
• Employee Discounts and Special Events