Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Compensation
$65,000-$75,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Service Advisor
Wallwork Truck Center - Fargo, ND
$65k-$75k/yr. - salary position with a base pay and incentives.
Monday-Friday, 8:00 AM - 5:00 PM
Wallwork Truck Center is looking for a Service Advisor to join our team! We're looking for a motivated, customer-focused member to join our team.
In this role, you'll be the key connection between customers and the technicians, ensuring every customer receives exceptional service, clear communication, and a great experience. If you enjoy problem-solving, working in a fast-paced environment, and building relationships, our team may be the fit for you!
Qualifications
Education & Experience
- High school diploma or GED required.
- At least two years of mechanical or service-related experience
Skills & Abilities
- Valid driver's license and acceptable driving record.
- Strong customer service and communication skills.
- Leadership skills and the ability to guide, support, and mentor team members.
- Ability to read, understand, and follow instructions and procedures.
- Ability to work independently, manage multiple priorities, and remain professional in stressful situations.
- Strong organizational skills and attention to detail.
Responsibilities
- Welcome customers promptly and provide a friendly and professional experience.
- Listen carefully to customers' concerns and understand their service needs.
- Recommend appropriate diagnostic services and repairs based on customer concerns.
- Prepare accurate estimates for labor and parts using established guidelines.
- Clearly explain recommended repairs, additional work, associated costs, and estimated completion times.
- Build and maintain positive, long-term customer relationships.
- Schedule service appointments using approved dealership systems and procedures.
- Support the Service Department in coordinating technician workloads and scheduling repairs to promote efficiency, quality, and timely completion.
- Monitor work in progress and follow up to ensure repairs are completed as scheduled.
- Review completed work to help ensure repairs meet quality standards and customer expectations.
- Verify applicable engine and chassis recalls, as well as Technical Information Bulletins (TIBs), using SIR and manufacturer systems.
Benefits:
- Health insurance, effective upon hire
- Dental and Vision insurance
- 401(k) and profit-sharing plan with 3% employer match
- HSA with employer contribution
- Voluntary benefit options
- Paid time off (PTO), including 7 paid holidays
- Employee assistance program (EAP)
- Employee discounts and special events
- Advancement opportunities
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FAQs About Service Advisor Jobs at Wallwork Truck Center
What is the work location for this position at Wallwork Truck Center?
This job at Wallwork Truck Center is located in Fargo, ND, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Wallwork Truck Center?
Candidates can expect a pay range of $65,000 and $75,000 per year.
What employment applies to this position at Wallwork Truck Center?
Wallwork Truck Center lists this role as a Full-time position.
What experience level is required for this role at Wallwork Truck Center?
Wallwork Truck Center is looking for a candidate with "Entry-level" experience level.
What benefits are offered by Wallwork Truck Center for this role?
Wallwork Truck Center offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Wallwork Truck Center?
You can apply for this role at Wallwork Truck Center either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.