Service Advisor
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$75,000-$120,000/year
Benefits
Paid Vacation
Career Development
401k Matching/Retirement Savings
Job Description
The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations and service sales representative.
At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
Responsibilities
- Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer that is paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
- Schedule appointments using dealership-approved forms.
- Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately.
- Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
- Obtain customer and vehicle data. Secure method of payment.
- Test drive the vehicle with the customer if there is any question as to the nature of the problem.
- Inspect all vehicles for bodywork, notify the customer that the work is needed
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's' specifications, using maintenance menus.
- Ensure that all Repair Orders are accounted for.
Qualifications
- Excellent communication skills
- Must have valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
- Must be a team player with impeccable honesty and integrity
- Maintain a high level of professional personal appearance and conduct
Annual Compensation Range: $75,000 - $120,000
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Automate your job search with Sonara.
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FAQs About Service Advisor Jobs at Wide World BMW
What is the work location for this position at Wide World BMW?
This job at Wide World BMW is located in Spring Valley, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Wide World BMW?
Candidates can expect a pay range of $75,000 and $120,000 per year.
What employment applies to this position at Wide World BMW?
Wide World BMW lists this role as a Full-time position.
What experience level is required for this role at Wide World BMW?
Wide World BMW is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Wide World BMW for this role?
Wide World BMW offers following benefits: Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Wide World BMW?
You can apply for this role at Wide World BMW either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.