Service Advisor Expert In Tekmetric

Global Pacific SupportSugar Land, TX

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Benefits

Career Development

Job Description

Crown auto repair is actively seeking a knowledgeable and experienced individual to join our team as a Service Advisor, specializing in Tekmetric software. As a Service Advisor with expertise in Tekmetric, you will act as the primary point of contact for customers, providing outstanding service while leveraging the Tekmetric platform to streamline operations. This role requires a comprehensive understanding of automotive service processes and proven experience using Tekmetric for scheduling and managing service requests.

Responsibilities

Greet customers and assess their automotive service needs while utilizing Tekmetric software for a smooth workflow.
Provide informed and detailed explanations of service options, pricing, and timelines using Tekmetric data.
Efficiently manage service appointments, ensuring optimal scheduling through the Tekmetric system.
Create detailed estimates and work orders for customer review within Tekmetric.
Communicate throughout the service process with technicians, ensuring that all repairs align with customer expectations.
Keep customers updated on the status of their repairs, addressing any questions or concerns promptly.
Maintain accurate records of customer interactions and service transactions through Tekmetric.
Collaborate with the parts department to ensure timely ordering and delivery of necessary parts using Tekmetric.
Stay informed about Tekmetric updates and automotive industry best practices to optimize service delivery.

Requirements

Prior experience as a Service Advisor in the automotive industry is required.
Proficient in using Tekmetric software for service management.
Strong understanding of automotive repair processes and customer service best practices.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Ability to multitask and work effectively in a fast-paced environment.
Attention to detail and commitment to delivering exceptional service.
Ability to work well as part of a team.
Availability to work flexible hours, including evenings and weekends as needed.

Benefits

100% remote job working in the comforts of your home
Non-toxic environment
Growth potential

Please send your email to out hiring manager Jess jess.daniel@geniusagency.ai or on Linked In (2) Jessica Daniel | LinkedIn

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FAQs About Service Advisor Expert In Tekmetric Jobs at Global Pacific Support

What is the work location for this position at Global Pacific Support?

This job at Global Pacific Support is located in Sugar Land, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Global Pacific Support?

Employer has not shared pay details for this role.

What employment applies to this position at Global Pacific Support?

Global Pacific Support lists this role as a Full-time position.

What experience level is required for this role at Global Pacific Support?

Global Pacific Support is looking for a candidate with "Senior-level" experience level.

Does Global Pacific Support allow remote work for this role?

Yes, this position at Global Pacific Support supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by Global Pacific Support for this role?

Global Pacific Support offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Global Pacific Support?

You can apply for this role at Global Pacific Support either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.