Service and Warranty Administrator

Carter LumberNashville, TN

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

A Kight Home Center (a division of Carter Lumber) Service and Warranty Administrator will be responsible for coordinating warranty-related service work for windows and doors. This role requires strong knowledge of window and door products, an understanding of installation practices, and a commitment to delivering exceptional customer service. A strong belief in the mission and goals of the company are necessary to this position.

Requirements to be Considered for the Position:

Strong customer service skills with the ability to interact professionally with customers
Extensive knowledge of building materials and tools
Ability to understand installation concepts
Possess strong math skills
Ability to follow directions both written and verbal
Ability to analyze and solve problems
Good verbal and written communication skills

Responsibilities of the Position:

Customer Service

Ensures that customers are treated with the utmost respect and given the highest quality of workmanship. This is accomplished through timely completion of the job, attention to detail, following the company’s code of conduct and the ability to react to problems and complaints in a patient and understanding manner.

Knowledge & Training

Maintain a strong understanding of window and door products, components, and common issues. Complete required training to stay current on product updates and warranty procedures. Obtain and maintain any necessary certifications related to warranty administration.

Benefits (full-time employees)

Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
Short and Long-Term Disability
Company-paid life insurance and AD&D
Optional supplemental life insurance
Company-match 401(k)
Vacation time and paid holidays
Vendor incentives
Room for growth; we promote from within!
Military encouraged to apply!

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FAQs About Service and Warranty Administrator Jobs at Carter Lumber

What is the work location for this position at Carter Lumber?

This job at Carter Lumber is located in Nashville, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Carter Lumber?

Employer has not shared pay details for this role.

What employment applies to this position at Carter Lumber?

Carter Lumber lists this role as a Full-time position.

What experience level is required for this role at Carter Lumber?

Carter Lumber is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Carter Lumber for this role?

Carter Lumber offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Career Development, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Carter Lumber?

You can apply for this role at Carter Lumber either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.